skyjumperdude
asked on
MAPI Service
Upon startup of BB server Manager the MAPI agent appears but it is failing to open the default messaging store. This is prohibiting me from adding new users to our BES. This was setup with RIM two weeks ago so the permission settings for the BESADMIN account are correct. It also states to review the log for details. Devices can continue to send/recieve data I just cannot add any additional users since this display has appeared.
SOLUTION
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ASKER
I rebooted the server and the error message for MAPI does not appear. BESADMIN is the ID I am using it as permission access based on RIMS articles
@Kurt - "Go to HKEY_CURRENT_USER\Software
5. In the right pane, verify the MAPI Profile. If it does not match the default profile that is used by the
BESAdmin account, change it in the registry to match." -- the MAPIProfile says "BlackberryServer" under all instances wherwe I see MAPIProfile
BES12345.jpg
@Kurt - "Go to HKEY_CURRENT_USER\Software
5. In the right pane, verify the MAPI Profile. If it does not match the default profile that is used by the
BESAdmin account, change it in the registry to match." -- the MAPIProfile says "BlackberryServer" under all instances wherwe I see MAPIProfile
BES12345.jpg
ASKER
Great.. MAPI error is back!
ASKER CERTIFIED SOLUTION
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ASKER
Figured it out with RIM...
-First we re-installed the Exchange System Manager
-Removed the MAPI settings in the registry
-Re-configured the MAPI
-Re-applied the BESADMIN account to Exchange
and BAM.. it began to work
Thanks a,,
-First we re-installed the Exchange System Manager
-Removed the MAPI settings in the registry
-Re-configured the MAPI
-Re-applied the BESADMIN account to Exchange
and BAM.. it began to work
Thanks a,,
2. On the Start menu, click Run. The Run dialog box appears.
3. In the Open field, type regedit and click OK. The Registry Editor window appears.
4. Go to HKEY_CURRENT_USER\Software
5. In the right pane, verify the MAPI Profile. If it does not match the default profile that is used by the
BESAdmin account, change it in the registry to match.
6. Verify that the server name that is listed is correct in the System Info of the BlackBerry Enterprise Server as well
as in the regedit under H_KEY_LOCAL MACHINE\Software\Research In Motion\BlackBerry\Server.