CISCO Unity message waiting lamp problems

Posted on 2008-11-04
Last Modified: 2013-11-17
Windows 2003 Ent x32 SP2
IBM Lotus Domino 8.0.2
Domino Unity Connect 1.2.5
CISCO Unity 7.0 upgraded from 5

We recently updated our Domino and Unity servers to the versions shown above.
After the upgrade some users could no longer access their voicemail from their email, they would receive the email showing a new message but could not play the attached file, this was fixed by recreating the mailboxes for these users.

Now when one of these users gets a voice mail their phone indicator light does not come on and we get event id 1032 (shown below) in the eventlog.  Resting the message waiting light in Unity fixes the indicator light but the event messages still shows up every time one of these users gets a message.

Event Type:      Error
Event Source:      CiscoUnity_Notifier
Event Category:      Run
Event ID:      1032
Date:            11/4/2008
Time:            2:35:54 PM
User:            N/A
Computer:      SCATCAT
Failed to set message waiting lamp for Smith, John, ext 7790, reason: Load from Doh failed.  Turn on Doh diagnostics to troubleshoot.

Question by:Erik Bjers
    LVL 63

    Expert Comment

    SOunds more like a Unity issue than Domino.

    Do you have all the latest patches for both ?

    CiscoUnity_Notifier is the originator, so I would see if you  can check the logs thre and perhaps increase the logging level.

    I hope this helps !
    LVL 23

    Accepted Solution

    Problem was resolved by removing and recreating user accounts in Domino.

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