Solved

Not receiving delivery status notifications

Posted on 2008-11-04
5
754 Views
Last Modified: 2012-05-05
Hello experts,

Is there a reason why I am not receiving external Delivery Status Notifications?
I am receiving them internaly. Ex : If I send to a wrong internal email address.

At the begining I thought the problem was with my antispam but I did some auditing and it is not.

My setup is simple. All inbound and outbound traffic is redirected to my SonicWall Email Security (antispam) wich means I have an smtp connector setup in ESM.
I also checked the properties of my 'Default SMTP Virtual Server' and changed the settings for the delivery options. I basicaly lowered the value and set the delays for 1 minute to be able to receive the notifications faster. Still not working.


Thank you,
0
Comment
Question by:Matrek
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 13

Expert Comment

by:ach_patil
ID: 22884690
Heres what you need to check. Make sure NDR reports are enabled.

Heres how u do it.

Go to ESM->Global Settings->Internet Message Formats
On the right hand side Right Click on Default and select properties.
In the Advanced Tab make sure Allow Non-Delivery Reports is selected.

Thats it. See the image attached
ndr.JPG
0
 

Author Comment

by:Matrek
ID: 22885097
Thank you for your reply ach_patil,

That box was already checked. Is there anything else that could be causing the problem?
I think the problem might be harder than I tought, I will increase the points to 500.

0
 

Author Comment

by:Matrek
ID: 22886937
Is there a service that could be affecting this?
What service in Exchange is in charge of sending those NDR? Is there something I can reset?
0
 

Accepted Solution

by:
Matrek earned 0 total points
ID: 22988531
Problem was finally with my SonicWall. I am not checking my outgoing spam anymore and that fixed the problem.

Thank you
0
 

Expert Comment

by:mark_witt
ID: 35325977
I am having the same problem after applying a firmware update on the SonicWall email Security. Where do i go in the SonicWall email Security to change it to not check the outgoing spam?


Thanks
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

736 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question