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Not receiving delivery status notifications

Posted on 2008-11-04
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Last Modified: 2012-05-05
Hello experts,

Is there a reason why I am not receiving external Delivery Status Notifications?
I am receiving them internaly. Ex : If I send to a wrong internal email address.

At the begining I thought the problem was with my antispam but I did some auditing and it is not.

My setup is simple. All inbound and outbound traffic is redirected to my SonicWall Email Security (antispam) wich means I have an smtp connector setup in ESM.
I also checked the properties of my 'Default SMTP Virtual Server' and changed the settings for the delivery options. I basicaly lowered the value and set the delays for 1 minute to be able to receive the notifications faster. Still not working.


Thank you,
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Question by:Matrek
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Expert Comment

by:ach_patil
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Heres what you need to check. Make sure NDR reports are enabled.

Heres how u do it.

Go to ESM->Global Settings->Internet Message Formats
On the right hand side Right Click on Default and select properties.
In the Advanced Tab make sure Allow Non-Delivery Reports is selected.

Thats it. See the image attached
ndr.JPG
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Author Comment

by:Matrek
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Thank you for your reply ach_patil,

That box was already checked. Is there anything else that could be causing the problem?
I think the problem might be harder than I tought, I will increase the points to 500.

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Author Comment

by:Matrek
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Is there a service that could be affecting this?
What service in Exchange is in charge of sending those NDR? Is there something I can reset?
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Accepted Solution

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Matrek earned 0 total points
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Problem was finally with my SonicWall. I am not checking my outgoing spam anymore and that fixed the problem.

Thank you
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Expert Comment

by:mark_witt
Comment Utility
I am having the same problem after applying a firmware update on the SonicWall email Security. Where do i go in the SonicWall email Security to change it to not check the outgoing spam?


Thanks
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