Citrix Web Interface error

Posted on 2008-11-04
Last Modified: 2012-05-05
i have cirix presentation server 4.50
configure with Web Interface
for client i have native client ( so they have to download the citrix client to get the application)
i have checked my dmz setting the first one correcpond to the itnernal network address, and after that  dafault - translate.
Everyone is able to login with their credential using the WEb interface. However, when they click any applications everyone get the same error above. These server has all the application we need.
how can we make this work out?
Please any advice will be great.
Question by:Faustinoeltino
    LVL 36

    Expert Comment

    by:Carl Webster
    What version of the Web Interface?
    How many servers are running Presentation Server 4.5?
    Are users accessing the Web Interface Externally, Internally or both?

    What is the error message exactly?  Could you attach a print screen please.

    Author Comment

    version 4.5      type: access platform
    just one server .
    yes it is externally the problem, no problem whe they do it internatlly with the citrix client (everyone get the application)
    the error is when the click any application after authentication on the Web interface.For example if they want to open Msword ->  the title bar :Word Error" content :
    "cannot connect to the citrix xenapp server. there is no citrix xenapp server configured on the specified address"
    it is something missing on here. i can not figure it.
    Please help.
    LVL 36

    Expert Comment

    by:Carl Webster
    Yep, you are missing the altaddr on the 4.5 server.

    altaddr /SERVER: servername /SET: NICIP EXTERNALIP

    altaddr /SERVER: PS4.5Name /SET:

    Do you have your firewall configured to allow access in to the internal IP of the server?
    LVL 11

    Expert Comment

    Have an external user log into the Web Interface, then have them save the ICON (i.e. Right Click -> Save Target As..").  The file should be called launch.ica.  Open that file with a text editor and find the IP Address.  Is that the correct IP address (i.e. the Public/External IP)?  If not you have something configured incorrectly that is sending out the Private/Internal IP address.  If it is, it may be a firewall issue.  Try to telnet to the IP listed on port 1494.  I'm assuming it will fail which would be a firewall issue.

    Author Comment

    yes, the we have a translation rule on the firewall. inside oustside ,
    the firewall is good already configure for this.
    if my address are as above, i will go to the command prompt and type
    altaddr /server: citrixserver /set:
    LVL 36

    Accepted Solution

    yes, that is correct

    Author Closing Comment

    thank you guys for your help. it was also something wrong with the appication pool.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Highfive + Dolby Voice = No More Audio Complaints!

    Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

    Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
    Several part series to implement Internet Explorer 11 Enterprise Mode
    How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
    Hi everyone! This is Experts Exchange customer support.  This quick video will show you how to change your primary email address.  If you have any questions, then please Write a Comment below!

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    21 Experts available now in Live!

    Get 1:1 Help Now