Lost emails from specific date range

Posted on 2008-11-04
Last Modified: 2012-06-22
I have a client that she lost emails from 12/07 - 09/08.  I asked if it had gone to her archive folder and she said no.  She then imported any .pst files she can find on her computer and still didn't bring up the emails within the time frame of 12/07 - 09/08.

She did admit that she clicked on the prompt that she doesn't recall what it was that outlook was presenting to her.  Sounds to me like the auto archive kicked ran.  

My question is, does the auto archive delete emails or just moves them to the archive.pst file?  Also, is there was a way to recover these emails that appears to have been lost?  
Question by:digi_net
    LVL 35

    Expert Comment

    by:Joseph Daly
    Well if it was autoarchive they would be in the following directory

    C:\Documents and Settings\USERNAME\Local Settings\Application Data\Microsoft\Outlook
    This is not an obvious place so she may have missed this in her PST search.

    If they have been deleted she can attempt to recover deleted items.

    Author Comment

    She searched everywhere including hidden folders like the default path you mentioned.  Also, they are not on an exchange server so there isn't an option to do recover deleted items.
    LVL 32

    Expert Comment

    It should get into a PST
    • Search for PST Files on PC
    • Check Recycle Bin for PST
    • Use File Recover to see PST was deleted
    LVL 35

    Assisted Solution

    by:Joseph Daly
    "She searched everywhere including hidden folders like the default path you mentioned.  Also, they are not on an exchange server so there isn't an option to do recover deleted items"

    I know you said she searched for it but I would reccomend having her go through and manaully check the file path.

    Author Comment

    I actually went on her machine and found all the pst files and i opened up all the .pst files and that speficic date range isn't there.  She also import any pst files she can find and the file is not over 20g.

    My question is does auto archive delete / compact emails which caused the emails to have gone missing?  
    LVL 32

    Accepted Solution

    No they would not !

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