How do I stop this 'unable to create...' error message from popping up whenever I boot up? What does it mean?

Posted on 2008-11-04
Last Modified: 2012-05-05
Whenever I boot up my machine I get the error message: 'Unable to create C:\Documents and Settings\Barbara-Ann\Local Settings\Application Data\BVRP Software\Netwaiting\MoHlog.txt file' This message started appearing right about the time that my accessories folder disappeared from my Start Up program files.  What does this message mean and how do I keep it from popping up whenever I boot?
Question by:bannp
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    Expert Comment


    Author Comment

    jcimarron... tried the link.  No luck.  Only four files listed in 'secret directory', unable to access any folder lower than the 'secret directory' level.
    LVL 22

    Expert Comment

    Also, scan with Malwarebytes' Anti-Malware ( and send us your HijackThis ( log.
    LVL 63

    Accepted Solution

    SOunds like a modem or voice mail program from BVRP.

    If you do not need it, I would use start-run- MSCONFIG - Startup Tab to disable it, and anything else you do not need, or uninstall it.
     Also run a chkdsk on your drive  since folders should not disappear.

    I hope this helps !

    Author Comment

    Hi. I have attached the hijack this log.
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    Assisted Solution

    bannp--I do not know how you lost your Accessories folder but try this.
    Is an Accessories folder (containing programs) still in C:\Documents and Settings\All users (and other User's folders)\Start Menu\Programs ?  If so just copy|paste it into the Start|All Programs list from the All Users folder.  If not, you can create a new folder in the All Programs list, but you will have to populate it with the programs you want in there manually.  I attach a list of programs in my Accessories list to help you repopulate if needed.  Or you could try running SFC /SCANNOW from a command prompt.
    Your HiJackThis log looks fairly clean to me.  The only entries I would question are
    C:\Program Files\Slacker\Software Player\slacker.tray.exe
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O4 - Startup: Slacker Tray App.lnk = C:\Program Files\Slacker\Software Player\slacker.tray.exe
    The O2 item can be deleted.  If you know what Slacker is (Slacker Jukebox) and feel this is legitimate, you can keep it.  Otherwise delete the two Slacker entries.

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