New tape drive. Backup Exec won't recognise tapes

Posted on 2008-11-04
Medium Priority
Last Modified: 2013-12-01
I have had to install a new DAT 72 backup tape drive in my SBS server as the previous drive had failed.

Problem is that it will now not recognise any of the tapes I had been using previously. The tape drive is available in Devices but the tapes are not recognised by it. I am happy starting again with all the backups (in fact, I am looking forward to starting fresh with this process) but Backup Exec will not work with the new drive and the old tapes.

Is there a process that I must follow to prepare these tapes for the new drive? Do I have to erase them in some way? Do I have to move them to a different media set? And then what? How do I tell Backup Exec that I want to start all over again?

Step-by-step instructions would really be appreciated, this programme is not at all intuitive.

Question by:differduffer
LVL 63

Accepted Solution

SysExpert earned 668 total points
ID: 22882740
1) make sure that  you have the correct backup Exec rivers for this tape drive ( NOT windows drivers !! ) Check the Symantec site for more info on correct install for tape drives.

2) Do new Tapes work in the Drive OK ?

3) Have you tried cataloging the tape first ?

4) I think that NTBACKUP has a command line to erase tapes.

I hope this helps !
LVL 14

Assisted Solution

by:Hedley Phillips
Hedley Phillips earned 664 total points
ID: 22884334
What happens when you put a tape in, run an inventory and then as SysExpert says, a catalog?


Assisted Solution

joshgeake earned 668 total points
ID: 22884369
I was totally mystified why tapes were not showing up in BE. Experimenting with inventory/catalog got it to find them.

Run the catalog - worked for me on BackupExec 10d.
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.


Author Comment

ID: 22891187
I am onsite in 2 or 3 days and will advise then.

Thanks for your tips.

Author Closing Comment

ID: 31513383
Thanks for your help. I have split the points evenly.

To have the new drive work with the existing tapes, you must first "Inventory" the tape in Devices, then "catelogue" them in Media, then move them to your created media pool.

Expert Comment

ID: 23821300
I have many drives and  needed to replace one of them almost every month.Is there an automatic process we can use to run inventory / catalog before the job start?


Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Each year, investment in cloud platforms grows more than 20% (https://www.immun.io/hubfs/Immunio_2016/Content/Marketing/Cloud-Security-Report-2016.pdf?submissionGuid=a8d80a00-6fee-4b85-81db-a4e28f681762) as an increasing number of companies begin to…
A look at what happened in the Verizon cloud breach.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…
Suggested Courses

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question