Exchange Server Message Routing

Posted on 2008-11-04
Last Modified: 2010-04-21
I have an Exchange Server 2003 running on a Win2K Server.  One of the users has started receiving messages in her e-mail box that are addressed to other users name.  Does anyone have any idea how to isolate this issue?
Question by:kweliman
    LVL 15

    Accepted Solution

    I would make sure message tracking is turned on and the open the log files with Excel and review them.

    For clarity sack lets call the user that gets the wrong email userA and the one that is supposed to get it userB.
    Does userA just get userB's email or does userA get other users email as well?  
    Does userA get all of userB's email?  
    Does the email show up at all for userB?
    Is this an issue with internal and external email or just internal?

    Hopefully the message tracking log will tell you what's going on.  If so don't bother with the rest of the questions.

    LVL 32

    Assisted Solution

    Assuming that UserX is getting mails marked to UserY. Please verify the following:
    • Does UserY also gets that mail in his inbox, or is it that only UserX is getting mails meant for UserY
    • Is there is any Rule setup in UserY Mailbox or any Forwarding
    • Or is UserY a Distribution Group actually
    Also a screenshot would be helpful (hide confidential details)

    Author Comment

    Only User A has reported the issues thus far.  User B has not been available yet to investigate it.  It appears to be an internal issue.  Neighter user is a distribution list.  I will be able to investigate User B further on Monday and provide further feedback.
    LVL 15

    Assisted Solution

    Let us know if what you find on Monday.
    LVL 32

    Assisted Solution

    I am sure it could have been a typo, I would recommend that you have a look yourself and not depend upon users feedback.
    RULE: Never accept comment blindly, they are not Messaging Admins and may not be able to identify and explain properly. Always investigate !!

    Author Closing Comment

    Sorry it took a minute to get back to thia issue, I was off for a while.  It turns out there was an issue in the license of the CA Client Anti-Virus and it had expired and this client had contracted a undetected virus.  Many thanks to all!

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Top 6 Sources for Identifying Threat Actor TTPs

    Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

    Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
    In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
    In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    9 Experts available now in Live!

    Get 1:1 Help Now