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Driver failed to load for the NIC after Intel Proset 13.3 install

Posted on 2008-11-04
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Last Modified: 2013-11-29
I am at wits end and desperate....

I uninstalled Proset 13.1 on my server 2008 (x64) and rebooted.  Then installed Proset 13.3 on the server.  Upon completion, device manager shows that the OS cannot load the drivers for both ports of the NIC with a code 31.

I rebooted the server and now I cannot access the properties page of the NIC on device manager.  When accessed, the device manager will just hang.  Attempts to uninstall the Proset failed as well, with the process stayed at Preparing to install.....  etc.

Please help!
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Question by:marshall_lai
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by:andrew_aj1
ID: 22883498
Try booting into safe mode. Hopefully it will not hangs in safe mode when you try to access the device manager. I would recommend that you go back to the old drivers that worked.
Hopefully this helps. Good luck.
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by:marshall_lai
ID: 22883529
But safe mode won't allow me to uninstall proset as the windows installer service will not start.....
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by:andrew_aj1
ID: 22883531
Have you tried the roll back driver option yet? Try going back to the previous version and it may fix your issues. Good luck.
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by:marshall_lai
ID: 22883535
Actually, can't even go into the properties pages to roll back drivers
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by:andrew_aj1
ID: 22883537
Even in safe mode?
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by:marshall_lai
ID: 22883595
Managed to uninstall proset 13.3 in DSRM.  Rebooted and now can go into the properties pages of the adapters again (still code 31 error.  Cannot load driver for this device).  The roll back drivers button is greyed out and unavailable.....
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by:marshall_lai
ID: 22883629
Tried to reinstall Proset 13.2 and it is giving me the exact same symptoms....  
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Accepted Solution

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marshall_lai earned 0 total points
ID: 22884991
Well...  This is too critical so I had to restore the backup image of last known good config, uninstalled Proset from the restored machine in DSRM.  Then reboot and reinstall Proset 13.3.  This time, it took 1 hour and complained about Install Server was down (whatever that means).  when I clicked ok, the install continued and everything worked!

Go figure.....
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