Driver failed to load for the NIC after Intel Proset 13.3 install

marshall_lai
marshall_lai used Ask the Experts™
on
I am at wits end and desperate....

I uninstalled Proset 13.1 on my server 2008 (x64) and rebooted.  Then installed Proset 13.3 on the server.  Upon completion, device manager shows that the OS cannot load the drivers for both ports of the NIC with a code 31.

I rebooted the server and now I cannot access the properties page of the NIC on device manager.  When accessed, the device manager will just hang.  Attempts to uninstall the Proset failed as well, with the process stayed at Preparing to install.....  etc.

Please help!
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2008

Commented:
Try booting into safe mode. Hopefully it will not hangs in safe mode when you try to access the device manager. I would recommend that you go back to the old drivers that worked.
Hopefully this helps. Good luck.

Author

Commented:
But safe mode won't allow me to uninstall proset as the windows installer service will not start.....
Top Expert 2008

Commented:
Have you tried the roll back driver option yet? Try going back to the previous version and it may fix your issues. Good luck.
OWASP: Threats Fundamentals

Learn the top ten threats that are present in modern web-application development and how to protect your business from them.

Author

Commented:
Actually, can't even go into the properties pages to roll back drivers
Top Expert 2008

Commented:
Even in safe mode?

Author

Commented:
Managed to uninstall proset 13.3 in DSRM.  Rebooted and now can go into the properties pages of the adapters again (still code 31 error.  Cannot load driver for this device).  The roll back drivers button is greyed out and unavailable.....

Author

Commented:
Tried to reinstall Proset 13.2 and it is giving me the exact same symptoms....  
Well...  This is too critical so I had to restore the backup image of last known good config, uninstalled Proset from the restored machine in DSRM.  Then reboot and reinstall Proset 13.3.  This time, it took 1 hour and complained about Install Server was down (whatever that means).  when I clicked ok, the install continued and everything worked!

Go figure.....

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial