Dell Powervault TL4000 not working with the BE 12.0
Posted on 2008-11-05
We recently purchased a 4U Dell powervault TL4000 library, i attached it to one of our Windows 2003 Storage server, and then installed the Backup Exec 12.0 software. the software installed the library and i can see it in devices in BE 12.0 as "IBM 1". i also checked the Device Manager and there it shows that that " IBM ULT 3580-TD4 SCSI sequential Device" has been installed.
I gave an IP address to the TL 4000, and accessed it through web. i didn't do any complicated settings there i just chose 2 drives, and sequential auto load. i put some tapes inside the library in the left and right magazines.
now in the BE 12.0 when i right click the "IBM 1" and do inventory, the inventory completes successfully but i do not see any tape in the media label. and i am not able to take back up.
could you please help find the problem, let me know if all my steps are ok and why i can't take back up or why the tapes are not shown in BE software.