[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1378
  • Last Modified:

unable to use reply / forward email option in Outlook

Hello Experts,
II am unable to use Reply or Forward email options in Microsoft Outlook, however when I tried sending a New email it works OK.

Please can someone advise if there is any reason why I should not be able to hit reply and send email?

Thanks for your help

Regards
Kay
0
learningnet
Asked:
learningnet
  • 2
1 Solution
 
war1Commented:
Hello learningnet,

What version of Outlook are you using?  When did this problem start occuring?

Here is a general troubleshooter for Outlook 2003
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

6. If no joy, repair Outlook with this free utility -  OLfix
http://www.olfolders.de/Lang/English/OLfix/index.htm

7. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

8. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
0
 
learningnetAuthor Commented:
thanks
0
 
war1Commented:
learningnet, glad to help. Which step fix the problem for you?
0

Featured Post

Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now