unable to use reply / forward email option in Outlook

Posted on 2008-11-05
Last Modified: 2012-05-05
Hello Experts,
II am unable to use Reply or Forward email options in Microsoft Outlook, however when I tried sending a New email it works OK.

Please can someone advise if there is any reason why I should not be able to hit reply and send email?

Thanks for your help

Question by:learningnet
    LVL 97

    Accepted Solution

    Hello learningnet,

    What version of Outlook are you using?  When did this problem start occuring?

    Here is a general troubleshooter for Outlook 2003
    1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

    Outcmd.dat is located in C:\Documents and Settings\\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

    2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
    Do the same for INETCOMM.DLL

    3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    If you cannot open Outlook, do a search for and rename extend.dat file.

    4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

    5. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    6. If no joy, repair Outlook with this free utility -  OLfix

    7. If no joy, create a new Outlook profile.

    8. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Hope this helps!

    Author Closing Comment

    LVL 97

    Expert Comment

    learningnet, glad to help. Which step fix the problem for you?

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