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Outlook times out connecting to server through CISCO PIX firewall

Posted on 2008-11-05
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Last Modified: 2012-05-05
I got a problem with Outlook getting stuck/disconnections when connected to
MS Exchange (intermittant).  There's a Cisco PIX 535 firewall (software version 7.22) in between the users and exchange & domain controllers.
I noticed that I could sometimes replicate the problem when clicking on address book or new mail
and clicking on "TO". I found that outlook is connecting to DC(global catalog) to retrieve
address book entries at the time of the problems. Clicking on reconnect (on outlook icon)
or closing and opening outlook solves the problem. All other client applications work with
no problems so the problem only exists with MS Outlook.  I managed to capture the problem using Ethereal - I noticed that when the issue occurs there are 'DCERPC TCP RETRANSMISSIONS'.  DCERPC inspection is NOT enabled on the PIX firewall.

Any advice would be greatly appreciated.


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Question by:15moorgate
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by:lrmoore
lrmoore earned 160 total points
ID: 22913079
Are you using https exchange proxy in outlook?
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Author Comment

by:15moorgate
ID: 22922635
No, we are not using https.   We tried https and found that outlook still intermittantly freezes but you don't get the outlook ballon with the explanation symbol.
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LVL 79

Assisted Solution

by:lrmoore
lrmoore earned 160 total points
ID: 22923043
Which ports are you forwarding on the PIX?
Here's a good document on enabling RPC over HTTPS on Exchange 2003
filedb.experts-exchange.com/incoming/2008/03_w10/9820/Implementing-RPC-over-HTTPS.pdf
Then all you have to port-forward on the PIX is https/443

And a Microsoft troubleshooting guide
http://technet.microsoft.com/en-us/library/bb124649(EXCHG.65).aspx
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Author Comment

by:15moorgate
ID: 23437521
Sorry for delay on this question. The issue is still ongoing and we have done additional testing with users. If we replace FW between users with SW, the problem does not materialise.

Will provide further feedback soon.
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Accepted Solution

by:
15moorgate earned 0 total points
ID: 23558464
Thank you for the feedback.
I have since realised that the problem is definetely caused by the PIX firewall.  I opened a Cisco TAC case and after running some DCERPC debug and capture traces, Cisco confirmed that PIX was dropping non-epm uuid bind connections.  I still have the TAC case open with Cisco and the case has been escalated to their developers.
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LVL 79

Expert Comment

by:lrmoore
ID: 23559324
Thanks for the update. Please post back if they ever get a solution.
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