Problems accessing server shared drives through a hardware vpn due to rights
Posted on 2008-11-05
I've got a customer whom has a hardware VPN (always on) connection to the home office which I had no part in setting up. There is only one pc in this remote office and to my knowledge it has always been in a WorkGroup setting, not attached to domain (user did mentioning have to enter password to connect to Exchange and possibly shares when accessing them). The pc has been working fine for years until recently they took it to a local vendor fix a virus and now it will not connect entirely to the network drives on the server in the home office. They get a access denied message. I have confirmed the pc can ping the home office server (which runs on a entirely different IP scheme) by its ip address but I cannot ping the servername itself which makes me think it is possibly a DNS issue? I've tried to us the NET USE command but cannot get it to stick as I may be typing something wrong. I did this thinking if I recreated share while entering credidentals to problem would if itself but now after removing of of the shares I cannot get it remapped. Here's a example:
NET USE O: \\10.0.0.1\Shared
NET USE O: \\10.0.0.1\Shared userspassword /USER:username and\or NETBIOSname\username
But I get messages like "Cannot find Network" or "Error 67".
Does anyone have any ideas on how to recreate a new drive mapping and allow this remote users to access the drives without having to enter a username and password everytime (except for exchange which I understand)? The users should have everything setup on the server as it should be (rights, group assignments, etc) as nothing has even been touched on it and also they have another remote site with just 1 computer that is still connecting fine.
Thanks in advance.