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Why does this window "Authentication Required" appear when an external recipient opens an email sent from our exchange 2003 server?

Our CEO sent an email and the recipient, upon opening the email, was given a pop-up window that says "Authentication Required".  I've seen this occasionally with internal mail but not with outgoing mail.  We also have "Exclaimer" software running on our system.  The attached pdf shows the window...
ARemail.pdf
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I've been pulled on other projects so I'll close this question for now.  Thanks.