need startup disk for Toshiba Satellite Laptop

My computer locks up often when on the internet for very log and I have to turn it off and back on by the power button.  Also I have never been able to defrag the computer and I have had it for about a year and a half.  The Defrag just keeps running for hours and hours and never completes.  I wanted to just restore to factory connections but I cannot find the disk it came with.  It is running Windows Vista
detcochranAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Alan HendersonRetired marine engineerCommented:
You'll need to contact Toshiba for replacement restoration media. they're not very helpful.
http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlView.jsp?soid=116621&moid=882437&BV_SessionID=@@@@1821617523.1176090581@@@@&BV_EngineID=ccchaddkiiklhefcgfkceghdgngdgnj.0&ct=SB

With some laptops it's possible to use a standard Vista DVD (if you can beg or borrow one) and input your own product key from the sticker on your machine.

You'd need to download drivers from Toshiba's website.

Otherwise you need to buy a Vista DVD. :o(
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
andrew_aj1Commented:
I have yet to find an OEM product key that will not work with a standard Vista DVD. You should be able to borrow one from a friend and use it to reinstall Vista. Just make sure it is the same version or a 'Anytime Upgrade' (it will state this on the disk) DVD.  

The best thing would be to contact Toshiba (like vallis stated) and they may send you the disk for free or for cheap (Dell and HP are nice about sending disks out, but I dont know about toshiba).
You can also just buy the Vista DVD media only, but it does cost $28.
http://www.cdw.com/shop/search/results.aspx?key=windows+vista+media+only&searchscope=All&sr=1
 I hope this helps. Good luck.
0
Alan HendersonRetired marine engineerCommented:
1.  If you wish to try a cleanup of your machine in the meantime, this is a good free defragger for Vista:
http://www.defraggler.com/

2.  From the same people, CCleaner is a good cleanup tool:
http://www.ccleaner.com/
"CCleaner is a freeware system optimization, privacy and cleaning tool. It removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space."

3.  Try Check Disk
Start > All Programs > Acccessories
Right click command Prompt.
Select "Run as Administrator".

At the command prompt type
chkdsk /f  (there's a space before the /)
Press Enter.

4.   Try Vista System File Checker;  although you may need to borrow a Vista DVD if repairs are necessary:
Click Start » All Programs » Accessories.
Right click Command Prompt.
Select Run as Administrator.

At the command prompt type
sfc /scannow (dont miss the space before the /)
Click OK.

5. Do you have adequate antispyware protection?
http://www.mistywindow.com/security/virus-protection.htm
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Laptops Notebooks

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.