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need startup disk for Toshiba Satellite Laptop

Posted on 2008-11-05
Medium Priority
Last Modified: 2013-11-17
My computer locks up often when on the internet for very log and I have to turn it off and back on by the power button.  Also I have never been able to defrag the computer and I have had it for about a year and a half.  The Defrag just keeps running for hours and hours and never completes.  I wanted to just restore to factory connections but I cannot find the disk it came with.  It is running Windows Vista
Question by:detcochran
  • 2
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Accepted Solution

Alan Henderson earned 100 total points
ID: 22887604
You'll need to contact Toshiba for replacement restoration media. they're not very helpful.

With some laptops it's possible to use a standard Vista DVD (if you can beg or borrow one) and input your own product key from the sticker on your machine.

You'd need to download drivers from Toshiba's website.

Otherwise you need to buy a Vista DVD. :o(
LVL 24

Assisted Solution

andrew_aj1 earned 100 total points
ID: 22887675
I have yet to find an OEM product key that will not work with a standard Vista DVD. You should be able to borrow one from a friend and use it to reinstall Vista. Just make sure it is the same version or a 'Anytime Upgrade' (it will state this on the disk) DVD.  

The best thing would be to contact Toshiba (like vallis stated) and they may send you the disk for free or for cheap (Dell and HP are nice about sending disks out, but I dont know about toshiba).
You can also just buy the Vista DVD media only, but it does cost $28.
 I hope this helps. Good luck.
LVL 24

Expert Comment

by:Alan Henderson
ID: 22887870
1.  If you wish to try a cleanup of your machine in the meantime, this is a good free defragger for Vista:

2.  From the same people, CCleaner is a good cleanup tool:
"CCleaner is a freeware system optimization, privacy and cleaning tool. It removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space."

3.  Try Check Disk
Start > All Programs > Acccessories
Right click command Prompt.
Select "Run as Administrator".

At the command prompt type
chkdsk /f  (there's a space before the /)
Press Enter.

4.   Try Vista System File Checker;  although you may need to borrow a Vista DVD if repairs are necessary:
Click Start » All Programs » Accessories.
Right click Command Prompt.
Select Run as Administrator.

At the command prompt type
sfc /scannow (dont miss the space before the /)
Click OK.

5. Do you have adequate antispyware protection?

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