How to reset printing orientation

Posted on 2008-11-05
Medium Priority
Last Modified: 2010-04-12
I have a user who is sending print jobs a networked printer through Internet Explorer but all the jobs, regardless of website, are printing in landscape mode.  I have verified that the printer's default orientation is set to portrait mode.  Also verified that a different user can print in portrait mode to the same printer but from the same website, so it appears to be something limited to the one user.  Any advice on where I might check next would be appreciated.
Question by:TechSupCat

Assisted Solution

sachioross earned 1000 total points
ID: 22887761
Did you check that "Portrait" orientation is the default for both IE print settings and the printer's setting  (via Printer Properties)?  It's not common, but I could see one overriding the other if they're not set the same.

Assisted Solution

Werrock earned 1000 total points
ID: 22887776
Is the problem only present when printing from IE?

Accepted Solution

TechSupCat earned 0 total points
ID: 22888334
I rechecked the defaults for ID and I found the problem...in users IE - Page Setup-orientation was set to landscape.  It did only happend when printing from IE.  

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