Incoming mail shows up as code

Posted on 2008-11-05
Last Modified: 2011-10-19
Outlook 2003, incoming mail shows up as coded html and pictures come in corrupt text, as example attached here as text file.
have tried all html settings on outlook, but still does the same.
Question by:krakit

    Author Comment

    Attached with the question is a text file with an example of exactly how the email is received.  The email part shows up as html code, whith the actual email in between, and the pictures turn into text.Can anyone expliain why this is happening?
    LVL 47

    Accepted Solution

    Check that SP3 is installed:

    Check that view all email as plain text is not set.

    If the above is okay, try Clean Profile
    Starting with Outlook closed
    Start>Run>Outlook.exe /cleanprofile

    If you are using Word as your default Email Editor, resetting your may help

    Re-create the Template

    To do this, follow these steps:
    Click Start, and then click Search.
    In the left pane, click All files and folders.
    In the Named box, type
    Expand More Advanced Options
    Place a check in Search Hidden Files and Folder
    Then click OK.
    When the search process is complete, right-click and then click Rename.
    In the box that appears, type Normal.old, and then press ENTER.
    Do this for each found.
    When All's have been renamed to Normal.old
    Start Word.

    This creates a new template.

    Then try Outlook


    Author Comment

    sp3 is already installed.  however will try the other suggestions and see if that solves it.
    LVL 47

    Expert Comment

    Any luck?

    Author Closing Comment

    Tried this solution but apparently the macro security level was set to high and once I set it to low the new messages appeared to read properly. Although the previous messages remained as the full code as before.   Thanks anyways for your helpful tips.

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