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transfer blackberry professional new device

Posted on 2008-11-05
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Last Modified: 2010-04-21
I am using BlackBerry Professional server software to operate a small number of devices, and one of our BlackBerry devices recently needed to be replaced. The user is currently remote to our site. The other solutions here seem to refer to the BlackBerry Enterprise software, and some of the commands (such as "wipe device" that are referenced are NOT present in that exact syntax on BlackBerry Professional.

Could I get a step by step on how to deactivate the old BlackBerry device, and transfer the Exchange synchronization to the new BlackBerry device? All I have done, so far, is add new devices.
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Question by:propertytax
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Expert Comment

by:epohl
ID: 22888581
You should be able to set the activation password on the users account on the Server. Then just have the user run the Enterprise Activation on the new device using the email address and activation password you set.
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Author Comment

by:propertytax
ID: 22888799
Will that process also deactivate the old device and wipe the existing data from it? There's one menu option ("Erase Data and Disable Handheld" but the word 'disable' worried me a bit - I don't want to inadvertently "brick" the old phone.
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Expert Comment

by:epohl
ID: 22889642
If you have the old phone I would wipe it from the device itself and not from the server options. That process will stop forwarding email but will not wipe the device. I am assuming you have contacted the provider and had the new phone activated and the old one deactivated.
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Author Comment

by:propertytax
ID: 22889836
I believe what happened is the employee got a new phone and transferred the SIM card, so the "phone" portion is working just fine, but they aren't getting their email on the new phone pending me handling the back-office work on the server side. See what happens when you go on vacation? People start doing "stuff" without you! :-)  I am just looking to clean this up after the fact, but had never handled "transferring" a device on the server before.

So, what I am taking away is:

1) take the new, active phone and just generate a new activation password and go through the enterprise activation on the new phone; and
2) take the old phone in hand and use the menus to wipe the current info on it

I knew that BES could handle the wiping remotely, but it sounds like the BlackBerry Pro server software doesn't have quite the same feature set, so it can't (easily) be done remotely?
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Accepted Solution

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epohl earned 375 total points
ID: 22890100
Correct. Blackberry Pro could probably still do that if the phone was still active. But if the SIM card has been transferred the server would have no way to contact the old phone to wipe it. Yes just run Ent Activation on the new phone. If the SIM card has been moved probably nothing to wipe but I would try anyway on the device.
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Author Comment

by:propertytax
ID: 22919109
Just wanted to let you know I haven't forgotten this question, but have not been able to coordinate with the user yet, so haven't been able to actually put things into practice yet.
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Author Closing Comment

by:propertytax
ID: 31513629
It took a few back and forths and I'm still not certain what capabilities BB Pro has versus BES, but I got my user up and running, and that's what it's really all about. Thanks for the help!
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