I am using BlackBerry Professional server software to operate a small number of devices, and one of our BlackBerry devices recently needed to be replaced. The user is currently remote to our site. The other solutions here seem to refer to the BlackBerry Enterprise software, and some of the commands (such as "wipe device" that are referenced are NOT present in that exact syntax on BlackBerry Professional.
Could I get a step by step on how to deactivate the old BlackBerry device, and transfer the Exchange synchronization to the new BlackBerry device? All I have done, so far, is add new devices.