Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


Printer keeps failing, connected to 4 users via switch. Tested printer for a single user and it works well, but not when multiple users try to print?

Posted on 2008-11-05
Medium Priority
Last Modified: 2013-12-15
I have an HP LaserJet 4200 Printer that keeps failing to print. I have the printer connected via ethernet connected to 4 users via a netgear ethernet switch. I tested printer for a single user and it works well, but not when multiple users try to print? Any thoughts on what might be wrong? The printer is connected to each user via a tcp/ip port connection.
Question by:discoballx
  • 2
  • 2

Accepted Solution

jcs5003 earned 1400 total points
ID: 22890034
Are you staticly assigning the IP address to the printer or letting it get an address via DHCP?

When you're connecting a single user, how are you doing this? Network cable from the printer to the PC? If so you're probably using a Crossover cable, and this probably wont work on your switch. Netgear switches aren't usually MDI/MDIX auto sensing. Try a different cable if this is the case.

Can you ping the printer's IP address from all the PCs? how are you mapping the printer? Are you sharing it from one computer or making a new printer on each computer with the IP address hardcoded?

Expert Comment

ID: 22890221
Basicly two place to look - printer configuration itself, and properties for the printer, on each PC.
Look for "advance" and adjust config , the way it will work.
You should enable "storage" on it.
Maybe easier confirm with tech support, the best way for you.

Author Comment

ID: 22897828
The IP address was static for the printer but not anymore, sdo it is DHCP. I am thinking that it needs to be static or it fails? Any thoughts...

Assisted Solution

dkarpekin earned 600 total points
ID: 22898293
Static or DHCP, no diffrent , as long PC-printer can see each other. i.e. yo can ping printer IP from PC.
Posting "ipconfig /all" from all PC's , as well printers IP set should be helpfull.

Author Closing Comment

ID: 31513640
The printer had grabbed a new IP when moved, so thank you for the tips.

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Suggested Courses
Course of the Month11 days, 12 hours left to enroll

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question