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Outlook 2003 will not conenct properly to some global folders/calendars for one user after a new server was installed.

I installed a new server for our exchange 2003 SP2 awhile ago and followed some detialed instructions how on to properly remove the old exchange server. everything worked well but I have a user that for what ever reason cannot access the calendars of two users added after the old server was long gone. It is local to her Outlook only though as I can access them from every other Outlook on any other box. Is this just a cahced setting somewhere? I have tried updating her address book/headers with full details but no luck.

Also I have a global contact folder in the Exchange server that none of my users are seeing the updates in, did I maybe miss something in removing the old server?
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sscal
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sscal
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1 Solution
 
Karl12347Commented:
backup the users email rules and then
run outlook with the /cleanrules switch on that person's pc.
This will clean anything invalid in outlook profile and on the exchange server mailbox.

if this doesn't work, recreate the outlook profile.

with regards to the contact have you made this contact mail enabled?

hope this helps
Karl
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TDKDCommented:
Hi sscal,

I know this sounds strange but I had a similar issue, and I resolved it for the user by updating their DNS Search order and adding the proper WINS addresses.
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sscalAuthor Commented:
Hhhmmm it seems the issue is with Exchange itself. When the old server was still on the Administrative group I could go to the public folder and view the contacts contained in the Global Contacts folder or Calendars in the right window pane under the content tab. This appeared as the OWA format and was easy to use, now I get an error?! if it can be called that as it says "Operation completed Successfully" when attempting to access the global folders under the new exchange server and only exchange server in the network. The data is still there as almost all users can see it and use it, but I cannot see/change it in the Exchange Manager now. Any thoughts? Is this related to the above Outlook connection issue maybe?

As for the DNS records etc... they are all fine checked them.

Below is a screen shot of the message I get and the tab where I used to be able to edit the information.


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sscalAuthor Commented:
No suggestions? The other ones haven't worked :(
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TDKDCommented:
I will check with my friend who is an Exchange Admin, will be in touch...
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TDKDCommented:
Ok, heres the lowdown sscal,

If you did not replicate the public folders to the new server?? Free busy and  offline address book are in public folders as well, this will happen. Also, if you deleted the old exchange server from  the org you are going to have to rebuild these folders (any data that may have been in these folders are most likely gone).
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sscalAuthor Commented:
I did replicate all the public folders first, and all the offline address book information etc... It is also all still there and accesible via Outlook, but I cannot view and modify the data using Exchange System Manager. I think it asked me a security question about enabling something when I installed the new server, but I forget what it said. After I clicked on the security questions "Ok" that was the very first time I got the above error message.

When the old server was removed I followed some very detailed instructions by MS exchange experts on how to ensure all data is kept/replicated and the proper length of time passes before removing the other server. It was also removed using there method of the wizard via Exchange discs.

Seems like maybe an OWA corruption or setting on the new server somehow? But the OWA works via a web browser just fine.
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TDKDCommented:
well if you followed the MS doc...then call MS, it should be on their dime if the KB doc is wrong?
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sscalAuthor Commented:
Thanks for trying TDKD, I will look into more options first.
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TDKDCommented:
Sorry I couldnt help more, good luck...
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sscalAuthor Commented:
Thanks for the help TDKD, no resolution yet, looks like an MS call. Closing his now.
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TDKDCommented:
Hi sscal,

Thanks for the points. Let me know how it turns out by posting to this question?
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