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Dvd-Rom is recognized by bios, but not windows

I recently performed a repair install on my XP professional system. After it finished and I applied all updates, I noticed that the DVD-rom drive I have in my computer wasn't working and isn't in the device manager. However, it works fine before going into windows and is even recognized by the bios. I already tried that deleting the lower level and upper level filters and that did nothing. I also tried installing new drivers but since windows can't see the drive, it won't let me. How can I get my DVD-rom drive working again?
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Scythy
Asked:
Scythy
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1 Solution
 
houssam_balloutCommented:
Had you try to remove the Jumpers
Also change its IDE cable (it it IDE one).
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ScythyAuthor Commented:
Yes, I've tried both of those.
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houssam_balloutCommented:
try running only CDRom and one hard disk and remove the jumpers from both if you had
also, try running that CDROM on other computer
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SysExpertCommented:
Also recheck the wiring.

Can you boot from the DVDrom ?

Could be a corrupted registry somewhere.


I hope this helps !
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ScythyAuthor Commented:
Yeah I can boot from the CDrom, and it works fine in my other computer.
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RartemassService Desk AnalystCommented:
Right click My Computer and select Manage.
Got to Storage> Disk Management.
Is the drive listed here?
If yes does it have a drive letter assigned?
If no then right click and select Change Drive Letter and Paths and assign a letter to it.

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ScythyAuthor Commented:
The drive isn't listed in that section.
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RartemassService Desk AnalystCommented:
This is a long shot but can you open the DVD tray?
If not it may not be getting enough power.
Try another power cable from the PSU if you have a free one.
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ScythyAuthor Commented:
Of course, I even have a cd in it now. When you put a cd in the led lights up and nothing else happens. I don't know if I mentioned it in the original question, but I was able to perform another repair install of xp since it can boot from it. (I figured something went wrong the first time I guess)
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RartemassService Desk AnalystCommented:
Have you tried running a reg cleaner such as RegCure? (www.RegCure.com)

If that doesn't help try a fresh install rather than just a repair. I would use a different HDD in case it doesn't fix the issue.

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ScythyAuthor Commented:
I ran it, restarted, and still no dvd-rom drive. I'm pretty certain a fresh install would fix the problem but my goal is to fix it without doing that.
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orangutangCommented:
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orangutangCommented:
Also, try uninstalling any CD burning programs you have such as Nero and Roxio.
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ScythyAuthor Commented:
Ran that cdgone reg file and uninstalled Nero then restarted but no dice.
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orangutangCommented:
Have you checked your event viewer?
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debianitCommented:
Hi Scythy,
Not sure if this will really help...  I had a similiar issue with a HP laptop a little while back.  These are the steps I took to fix the issue.

- At first the drive wouldn't show up at all in windows.  Performed an OS repair.

- CD/DVD drive would only show up under device manager with status "Software installed, but unable to detect hardware".

- Tried updating all drivers... windows was able to update all drivers, but did not fix the issue.

- Tried to remove the drive to check for physical defects... Was unable to remove the drive. In order to remove that drive, I would need to take the pc apart.

- Found a registry fix for this issue on the hp support site (http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00817052&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN) - refer to Step 3 of this tutorial.

- The drive finally started showing up under "My Computer", but when I tried to use RecordNow to create a CD, I received the following error "No compatible Recordable or Rewritable devices could be found on you system".

- Uninstalled the RecordNow software.

- Tried pulling up the pre-installed software on HP's support site but nothing was available.

- Installed an old copy of nero and everything was good to go.

Hope this helps
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ScythyAuthor Commented:
The event viewer says nothing regarding any devices, and the DVD drive isn't even in the device manager and I can't get it to appear so I can update the drivers.
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PUNKYCommented:
After repair re-install, have you installed chipset driver for the system? If not, please do so.
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orangutangCommented:
Have you tried the drive in another computer?
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RartemassService Desk AnalystCommented:
Scythy did mention it worked fine in his other PC (5th comment from top).
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orangutangCommented:
Oh, sorry! Thanks Rartemass. Wow this is a tough one.
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ScythyAuthor Commented:
So I actually found the solution while playing around in the device manager.

I right clicked on Primary IDE Channel and went to update drivers, it found the driver and all of a sudden the drive was back.
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orangutangCommented:
Hmm, that's strange. Wouldn't those drivers have been installed automatically? Anyway, thanks for the solution.
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ScythyAuthor Commented:
It's probably because I didn't slipstream any updates, I just repair installed and used windows update.
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debianitCommented:
Good job Scythy...
It's very weird that the repair didn't reload those drivers for you.  Anyway, it works now.  Thanks for the update.
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RartemassService Desk AnalystCommented:
Good work.
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