?
Solved

Dvd-Rom is recognized by bios, but not windows

Posted on 2008-11-05
26
Medium Priority
?
691 Views
Last Modified: 2013-11-05
I recently performed a repair install on my XP professional system. After it finished and I applied all updates, I noticed that the DVD-rom drive I have in my computer wasn't working and isn't in the device manager. However, it works fine before going into windows and is even recognized by the bios. I already tried that deleting the lower level and upper level filters and that did nothing. I also tried installing new drivers but since windows can't see the drive, it won't let me. How can I get my DVD-rom drive working again?
0
Comment
Question by:Scythy
  • 9
  • 6
  • 5
  • +4
26 Comments
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 22889860
Had you try to remove the Jumpers
Also change its IDE cable (it it IDE one).
0
 

Author Comment

by:Scythy
ID: 22889938
Yes, I've tried both of those.
0
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 22889983
try running only CDRom and one hard disk and remove the jumpers from both if you had
also, try running that CDROM on other computer
0
What Security Threats Are We Predicting for 2018?

Cryptocurrency, IoT botnets, MFA, and more! Hackers are already planning their next big attacks for 2018. Learn what you might face, and how to defend against it with our 2018 security predictions.

 
LVL 63

Expert Comment

by:SysExpert
ID: 22890293
Also recheck the wiring.

Can you boot from the DVDrom ?

Could be a corrupted registry somewhere.


I hope this helps !
0
 

Author Comment

by:Scythy
ID: 22890472
Yeah I can boot from the CDrom, and it works fine in my other computer.
0
 
LVL 18

Expert Comment

by:Rartemass
ID: 22890488
Right click My Computer and select Manage.
Got to Storage> Disk Management.
Is the drive listed here?
If yes does it have a drive letter assigned?
If no then right click and select Change Drive Letter and Paths and assign a letter to it.

0
 

Author Comment

by:Scythy
ID: 22890553
The drive isn't listed in that section.
0
 
LVL 18

Expert Comment

by:Rartemass
ID: 22890671
This is a long shot but can you open the DVD tray?
If not it may not be getting enough power.
Try another power cable from the PSU if you have a free one.
0
 

Author Comment

by:Scythy
ID: 22890750
Of course, I even have a cd in it now. When you put a cd in the led lights up and nothing else happens. I don't know if I mentioned it in the original question, but I was able to perform another repair install of xp since it can boot from it. (I figured something went wrong the first time I guess)
0
 
LVL 18

Expert Comment

by:Rartemass
ID: 22891271
Have you tried running a reg cleaner such as RegCure? (www.RegCure.com)

If that doesn't help try a fresh install rather than just a repair. I would use a different HDD in case it doesn't fix the issue.

0
 

Author Comment

by:Scythy
ID: 22891655
I ran it, restarted, and still no dvd-rom drive. I'm pretty certain a fresh install would fix the problem but my goal is to fix it without doing that.
0
 
LVL 22

Expert Comment

by:orangutang
ID: 22891758
0
 
LVL 22

Expert Comment

by:orangutang
ID: 22891764
Also, try uninstalling any CD burning programs you have such as Nero and Roxio.
0
 

Author Comment

by:Scythy
ID: 22891817
Ran that cdgone reg file and uninstalled Nero then restarted but no dice.
0
 
LVL 22

Expert Comment

by:orangutang
ID: 22891829
Have you checked your event viewer?
0
 
LVL 2

Expert Comment

by:debianit
ID: 22891842
Hi Scythy,
Not sure if this will really help...  I had a similiar issue with a HP laptop a little while back.  These are the steps I took to fix the issue.

- At first the drive wouldn't show up at all in windows.  Performed an OS repair.

- CD/DVD drive would only show up under device manager with status "Software installed, but unable to detect hardware".

- Tried updating all drivers... windows was able to update all drivers, but did not fix the issue.

- Tried to remove the drive to check for physical defects... Was unable to remove the drive. In order to remove that drive, I would need to take the pc apart.

- Found a registry fix for this issue on the hp support site (http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00817052&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN) - refer to Step 3 of this tutorial.

- The drive finally started showing up under "My Computer", but when I tried to use RecordNow to create a CD, I received the following error "No compatible Recordable or Rewritable devices could be found on you system".

- Uninstalled the RecordNow software.

- Tried pulling up the pre-installed software on HP's support site but nothing was available.

- Installed an old copy of nero and everything was good to go.

Hope this helps
0
 

Author Comment

by:Scythy
ID: 22892240
The event viewer says nothing regarding any devices, and the DVD drive isn't even in the device manager and I can't get it to appear so I can update the drivers.
0
 
LVL 39

Expert Comment

by:PUNKY
ID: 22892273
After repair re-install, have you installed chipset driver for the system? If not, please do so.
0
 
LVL 22

Expert Comment

by:orangutang
ID: 22892374
Have you tried the drive in another computer?
0
 
LVL 18

Expert Comment

by:Rartemass
ID: 22892408
Scythy did mention it worked fine in his other PC (5th comment from top).
0
 
LVL 22

Expert Comment

by:orangutang
ID: 22892459
Oh, sorry! Thanks Rartemass. Wow this is a tough one.
0
 

Accepted Solution

by:
Scythy earned 0 total points
ID: 22892531
So I actually found the solution while playing around in the device manager.

I right clicked on Primary IDE Channel and went to update drivers, it found the driver and all of a sudden the drive was back.
0
 
LVL 22

Expert Comment

by:orangutang
ID: 22892555
Hmm, that's strange. Wouldn't those drivers have been installed automatically? Anyway, thanks for the solution.
0
 

Author Comment

by:Scythy
ID: 22892568
It's probably because I didn't slipstream any updates, I just repair installed and used windows update.
0
 
LVL 2

Expert Comment

by:debianit
ID: 22897102
Good job Scythy...
It's very weird that the repair didn't reload those drivers for you.  Anyway, it works now.  Thanks for the update.
0
 
LVL 18

Expert Comment

by:Rartemass
ID: 22900423
Good work.
0

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
No single Antivirus application (despite claims by manufacturers) will catch or protect you from all Virus / Malware or Spyware threats. That doesn't stop you from further protecting yourself however - and this article is to show you how.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Suggested Courses
Course of the Month15 days, 10 hours left to enroll

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question