win32/heur virus

Posted on 2008-11-05
Last Modified: 2013-12-06
I am fixing a computer running AVG free.  It has found a few viruses and when I try to move them to the vault it says it doesn't have enough memory.  I ran combofix and that got rid of the trojan, but I am still seeing a win32/heur?
Question by:melissajketrick
    LVL 47

    Expert Comment

    Can you please attach the combofix log here, sometimes there are still bad files that aren't removed during CF' first run where we use its script function to delete the bad files.
    LVL 23

    Accepted Solution

    Try running the scan in safe mode , just after starting  the scan, open Task manager (CTRL+SHIFT+ESC) > Processes>right click explorer.exe (& Iexplore.exe if it exists) choose end process, I am suspecting this is caused by dlls that are injected as modules into windows explorer or internet explorer, if this is the case AVG will be able to handle the threats with explorer closed.

    alternately download , install ,update & run a full scan using Malwarebytes AntiMalware

    finally if the problem persists, please  share the hijack this log here


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