Contacts not searchable, not autopopulating in Outlook

Posted on 2008-11-05
Last Modified: 2012-08-14
Having a problem with Outlook where one of our users has a large amount of contacts (probably in the 700 range), and is now having sporadic problems searching her contacts, and having them autopopulate. In other words, some of the contacts seem to be deleting themselves, or the search function isn't searching the correct listings. The user is positive that these contacts existed, and is frustrated that they aren't searchable in contacts as they previously were.

The second problem-and what is really strange-is that when the user tries to save the contact after re-typing it in, it will say that the contact already exists, even though the find tool couldn't find the email address prior. So for example, if there is a contact on their outlook that is Experts Exchange, and the email is, they can't find them in their contacts or have auto-populate. But then when they try and save, it will say that the entry already exists.

Computer in question is a XP SP3 laptop with MS Outlook 2003, which connects to Exchange 2003.

Has anyone had a similar situation?
Question by:caitech
    LVL 7

    Accepted Solution

    Open up the address book on the local computer,

    In Tools -> Options

    You should have a series of address books. One will be where the personal addresses are being saved to. It will say "Keep personal addresses in the following address book"

    You now have to add this to the "

    When sending emails, check addresses from the following address books in that order"
    LVL 6

    Expert Comment

    Make sure they're actually talking about contacts and not autocomplete. Many users mistakenly think that when they start typing a name in the To: field, it pulls from their contacts to autocomplete. This is not the case. The autocomplete list is built as the user responds to and sends email. This can be a problem when a user has to change systems or needs a system rebuild.

    Info about copying the autocomplete name list:

    Featured Post

    Highfive + Dolby Voice = No More Audio Complaints!

    Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

    Join & Write a Comment

    Set OWA language and time zone in Exchange for individuals, all users or per database.
    Easy CSR creation in Exchange 2007,2010 and 2013
    In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

    755 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    24 Experts available now in Live!

    Get 1:1 Help Now