• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1567
  • Last Modified:

PowerPoint 2007 fails to print or save a presentation with error

When I try to print or save a 2007 PowerPoint presentation it closes and puts up a Microsoft PowerPoint error.
see attached file with error
PowerPoint-Error.bmp
0
jimclausen
Asked:
jimclausen
  • 8
  • 8
  • 2
1 Solution
 
chilternPCCommented:
you need to re-install powerpoint from the disc.
0
 
Echo_SCommented:
Two things to look at:

1. printer driver. Try this:

How to install a TEST printer driver
http://www.pptfaq.com/FAQ00952.htm

2. conflict with an add-in. If you go to Office Button | PPT Options | Add-ins, what add-ins are listed there.

Finally, you can try running diagnostics, which is less troublesome than a complete reinstall. Go to Office Button | PPT Options | Resources and run Diagnostics from there.
0
 
jimclausenAuthor Commented:
So far I tried reinstalling Office no help
I sent the PowerPoint to a test printer and no error
I have tried new HP 3305 PCL5 and PCL6 driver no help
I have tried setting font to bitmap no help.
0
New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

 
Echo_SCommented:
So have you looked at your add-ins, as I suggested above?

Please follow these instructions exactly regarding the printer driver:

How to install a TEST printer driver
http://www.pptfaq.com/FAQ00952.htm

Use the driver mentioned in this FAQ -- it's a known good one.
0
 
jimclausenAuthor Commented:
here are the add-ins
add-ins.bmp
0
 
Echo_SCommented:
Acrobat is known to cause this issue. Disable it and see if that helps.

If not, then try disabling SnagIt also.

If these don't work, then please try the test printer driver instructions I keep posting.
0
 
jimclausenAuthor Commented:
I removed both Acrobat and Snag-It add-ins
Same problem
Used the test printer same problem
This happens from at least two workstation mabe more.
0
 
Echo_SCommented:
And the test printer driver was installed locally?

I don't know, then. Usually this error is due to an add-in or the need for a known good local printer driver **that's set as the default printer.**

Did you try running Office Diagnostics?

Have you installed SP1 for Office 2007?
0
 
jimclausenAuthor Commented:
Yes the test print driver is a loaded for a local printer.
Ran Diagnostic nothing found
It has service pak 1 installed
All the other printers it fails on are network printers and the PowerPoint is the only think thats fails with this error.
0
 
Echo_SCommented:
Thank you for confirming. I'm guessing that means you also set the local test printer driver as the default on the system.

Unfortunately, I don't have any other ideas.

This happens with all files, not just a particular file, right?
0
 
chilternPCCommented:
I woudl uninstall power point/office and then run this from microsoft:
http://www.microsoft.com/downloads/details.aspx?FamilyId=144E54ED-D43E-42CA-BC7B-5446D34E5360&displaylang=en

which removes all hiidden crap left over from office
reboot and then re-install the office apps.
0
 
jimclausenAuthor Commented:
It seems to be one in particular that it does this on.
Someone said they thought it was the fonts.

0
 
Echo_SCommented:
Did they say what they think it is about the fonts?

Since the issue is with this one file, it's a problem with the file itself, not with PowerPoint. I'd try round-tripping through HTML. This works best in PPT 2003, but it may help in 2007 also.

Here are instrux for 2003: http://www.pptworkbench.com/html/round_trip.htm Of course, the Save As dialog box is under the Office Button in 2007. Choose Office Button | click Save As, and in the Save As Type dropdown, choose Web Page (*.htm, *.html). Do not choose MHTML.
0
 
jimclausenAuthor Commented:
The remove hidden data tool does not work on Office 2007
0
 
jimclausenAuthor Commented:
I get the same error if I try to save as html or pdf
0
 
Echo_SCommented:
Okay, last thing to try. Basically, you have a corrupt file. Open a new, blank presentation, go to the Home tab, click the bottom of the New Slide button and choose Reuse Slides. Navigate to the problem file and insert the slides. Try it with "keep source formatting" checked.

If that doesn't work, then do the same, but try it with "keep source formatting" NOT checked. Then apply the template to the new file.

You can also try the other stuff listed here
http://office.microsoft.com/en-us/powerpoint/HA011168781033.aspx 

and here  http://www.echosvoice.com/recovering.htm

Probably Open Office is your best bet here, though, if Reuse Slides doesn't work.
0
 
jimclausenAuthor Commented:
That first solution worked with the reuse slide and keep sourse option.
Thanks for all the help.
0
 
Echo_SCommented:
Yay! I'm really glad to hear that.
0

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

  • 8
  • 8
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now