I work at a place with a mixed os x/xp environment whom need to be able to exchange presentation files easily..
We're in the process of transitioning over a user from an old laptop to a new laptop (Thinkpad R61i) Running Windows XP SP3.
When you insert a WMV file (WMV9 video format) into powerpoint 2007, it will put it in there, but when you try and play the slideshow or preview the video, powerpoint will just hang there unresponsive until you end the task of the application.
I've tried this particular WMV in my xp sp2 Virtual Machine, and it works with no problem.
I found that if you turn off "hardware acceleration" in the adapter settings on the thinkpad it will work - but this is not really a suitable solution.
I did a bit of googling and it appears there might be a problem with the graphics chipset that the laptops running - it's got the Intel GM965 Express chipset in it (I had to download a 'chipset identifier' exe to even determine it, windows identifies it as "Mobile Intel(R) 965 Express Chipset Family").
There were old drivers running on the system - after doing some research on the lenovo site and finding the correct updated driver for the system (driver dated, 17 Mar 2008 v184.108.40.20626 for win xp) and put that on.
after updating the drivers, it still does not work, I've tried rolling back to WMP 10, from 11.
(an aside in case you're wondering - getting the drivers from intel and trying to install them will leave the installer checking your system - finding its a thinkpad and then quitting with an error saying to get the driver update from lenovo)
I then found the thread that ACTUALLY got me to sign up to see if it would solve the problem ( http://www.experts-exchange.com/Software/Misc/Q_23253890.html
) and it does not actually solve my particular issue.
We don't have access to the source material for the WMV, so we can't re-encode it in that method.
Even as a lossy encode, I have not found a program that will successfully convert wmv > *insert-working-format-her
e* (I've been using mpg).
I've used mediacoder, and it will not play on macs - although VLC can play it fine and correctly identifies the streams - quicktime will not - not an ideal solution.
Has anybody else here with this chipset found a way to solve this problem?
I've spent about 3 hours on it and it's doing my head in.