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Avaya IP406 manager

Posted on 2008-11-05
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Just recently I used Avaya "Manager" to take a copy of the IP406 database, it went well.
I made a small change (added a member to a hunt group) and then uploaded the changed database back into the system.
It then rebooted to make the change take effect
The system was the site DHCP server but it has now become invisable on the Lan, does not ping respond at its previous IP address or its out-of-the-box default IP address.
It is still talking to its lines via the POTS unit and a digital handset.
How do I confirm its IP address when I cannot access it from the manager tool?
Can it be programmed with the digital phone?
Can it be programmed/interigated form the Serial port?
Does anyone have the full tech installation manual? or maybe you can give some tips?
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Question by:Cruicky
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by:DaveA66
ID: 22893118
Few questions:
What version of IP office software are you running?
Whay version is the manager program you are using?
Dou you have another (possibly rogue0 DHCP server on the LAN?
Cheers!
Dave
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DaveA66 earned 1996 total points
ID: 22893152
I mention the DHCP server 'cos if the IP Office boots up set to DHCP sever,(the default) and finds another server on the LAN, it changes to become a client, and so may have a different address.
What address have you got set in your manager software to look for?
If you have it set to the specific address of the IPO change it to 255.255.255.255

Dave
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Author Closing Comment

by:Cruicky
ID: 31513800
Thank you, your help has been greatly appreciated. There turned out to be a number of problems at the site, one of which was the other DHCP server, visible on another Vlan. The other was a faulty Netgear switch elswhere on the Lan that continually flooded the site with broadcasts over the top of the whole network. And to top it off, a brocken fibre. A trilogy of problems that I thought was attributed to a simple Manager download/upload, but had nothing to do with it, totally coincidental.
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Author Comment

by:Cruicky
ID: 23024139
Thank you DaveA66.
The full IP406 manual is referenced in another thread, which also helped.
Anyone wanting to know what happened...
There turned out to be a number of problems at the site, one of which was the other DHCP server (thanks DaveA66), visible on another Vlan.
The other was a faulty Netgear switch elswhere on the Lan that continually flooded the site with broadcasts over the top of the whole network. Port4 showed activity with nothing connected.
And to top it off, a brocken fibre optic cable.
A trilogy of problems that I thought was attributed to a simple Manager download/upload, but I had nothing to do with it.

PS: the manual has a proceedure to reset the system to factory default via the serial port.
AT-Debug
Hello>eraseconfig
Hello>erasenvconfig
Reboot and the IP address will be 192.168.42.1/24 plus all settings factory default (warning)
Ref: http://www.experts-exchange.com/Networking/Protocols/Transport/TCP-IP/Q_23399302.html
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