We are facing an error when we try to logon to the BO server using the crystal reports tool (Crystal Reports Enterprise XI Release 2 ) outside the firewall. The BO server is on a unix box within the client network and we are trying to login from a PC (using Crystal Reports Enterprise XI Release 2) which is outside that network.
1. Without including any IP addresses in the PC host file we get "Transport error:communication failure".
2. When I included the IP and name of the BO server in the PC host file (xx.xx.xx.xx host name) we got an error - "CMS host'nus839.in.telstra.com.au' address was resoloved properly,but can not be reached to establish a CMS connection.Verify your router/firewall allows communication on port 6400."
(The IP address I include in the PC host file is the actual IP address of the BO server)
3. I know we have natted IP addresses.. and the IP address of the BO server appears to be different when I do a ping to the server outside the firewall i.e from the PC. When I include the IP address in the host file (which I get from the ping <servername> outside the firewall I get "Transport error:communication failure".
The port 6400 has been opened in the firewall. We are able to login to the CMC link and the Info view without any issues. I have not made any changes in the ccm.config file as of now.
It will be great to get some advise on this as it has become a high priority issue in our workspace now.