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Problem with Outlook 2000???

Posted on 2008-11-06
Medium Priority
Last Modified: 2013-11-05
I have a Windows XP Home Edition Laptop with Office 2000 including Outlook 2000 SP3 installed on it.  Everything was working just fine (sending/receiving emails) and using Send To from other applications like Word, Excel and Access, etc.

This may sound a bit strange but a few days ago seems like Outlook 2000 on this machine went into Exchange Server mode.  In other words, when I try to configure mail accounts, etc. from the Tools menu, Accounts is no longer an option and now Services is the available option.  

Although I configured the mail accounts with the Services option ...What happened to the Accounts option???

Also, now when I try to send an email from let's say Word or Excel, I get the following error ...

"An error occurred while attempting to open the Windows Address Book."
 MAPI 1.0 [00000220]

Any help will be appreciated ...

Question by:Eric Sherman
LVL 99

Assisted Solution

by:John Hurst
John Hurst earned 400 total points
ID: 22894803
It has been some years since I have used Outlook 2000; however, one strategy might be as follows:
Save your Outlook .pst file in a safe place. Open Outlook. Create a new profile (different name than existing profile). Make this new profile default. Open the profile, and then open your Outlook .pst file (you have a copy for safekeeping). This new profile should work, but your email accounts are gone, so then set up your email accounts. (Note: You probably want to document the settings - userid, password, account, pop, smtp, etc - before starting this). ... T
LVL 19

Accepted Solution

Eric Sherman earned 0 total points
ID: 22895584
Thanks for the reply thinkpads user ... but your suggestion did not cure the problem.

Just looking around in Outlook ...

Tools ---> Options ----> Mail Delivery ----> Reconfigure Mail Sugpport

Here, this option was set for "Corporate/Workgroup" and I changed it to "Internet" only.  Reboot the computer and now everything is back to normal.  I can use the Send To from Word or Excel and it works.

Again ...

Thanks for your input but I will close the question.



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