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Outlook Express can't receive emails

Hi - Got a machine here on which the customer is using Outlook Express for his emails. Recently it has stopped receiving emails. When I click "Send/Receive" an error message pops up straight away. Therefore it looks like it is not even attempting to receive emails. The error is as follows:-

"Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.freeserve.com', Server: 'pop.freeserve.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F"

I have tried setting up an alternative email account but this also will not receive emails and also gives me the same error message. I have installed Mozilla Thunderbird which also does not receive emails....?
Anybdy have a clue what's the matter?

SStory

Spyware/Trojan...something else using your computer for emailing.....

If you do this at a command prompt:

telnet pop.freeserve.com 110

Do you get a response from the server?

It could also be a firewall setting, but I doubt it.

paulmac110

ASKER

Thanks for your input but I have located the problem. It is AVG Internet security which is causing the problem. In particular the AVG Email Scanner. When I end the process "avgemc.exe", the emails come down no problem. However, this means I am having the permanently disable the email scanner....which isn't much good for the customer.

Been on the AVG forums and there's not much help about. You know anything about this problem and how it could be overcome?

SStory

Not really. Is the scanning taking so long that it is causing a time out with the POP3 server? Is the AVG Email Scanner properly configured? I haven't used AVG in a while so I don't remember how that option worked exactly.

ASKER CERTIFIED SOLUTION

war1

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