On occasion, Internet Explorer crashes when launched
Posted on 2008-11-06
We have a client using ISA server 2004 for internet access. All of their homepages are set to MSN.com. For some reason, 9 times out of 10 when they launch interent explorer, it crashes. It says "internet explorer encountered a problem and needs to close." They are using the ISA firewall client on their PC's. Their PC's are a little dated. They are running Windows 2000 with SP2 and some with SP3. They are also using IE 6. Unfortunately this error doesn't write anything useful to the event log. The errors I see are:
The description for Event ID ( 1000 ) in Source ( Microsoft Internet Explorer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: iexplore.exe, 6.0.2600.0, mshtml.dll, 6.0.2600.0, 0003719f.
Any help would be greatly appreciated!!