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Outlook Sync Folder - Why do items show up here?

Posted on 2008-11-06
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Last Modified: 2011-10-19
Okay, this might be a silly questions but why do items show up in the sync folder?
How can you tell what generated the "sync" issue?
How can I get more information on these Sync Folders and how to be proactive when my user ask me about the items that appear?

Help with my Sync issues....
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Question by:REIHELPDESK
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by:JasperIAM
ID: 22896066
If you have things showing up there, you have something broke.  Most of the time those issues are Offline address book.

Can you post an error?
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by:REIHELPDESK
ID: 22896124
The problem is I don't know how to post the errors.  Is there a log file that I can reference?

Attached is a screen shot of a user that has items show up in his sync folders.
Outlook-01.jpg
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by:JasperIAM
ID: 22896240
If you open the email in that folder, it should show you that there is a conflict.  Usually happens to people who have mobile phones or PDA's.  You then should be able to select which one you want to keep.  If you dont' care about the items there, just delete them.
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by:REIHELPDESK
ID: 22896266
Here is my symn folder view.

I too have items showing in the Sync Issues, Conflict folder.  How do I know what to do with these items?  Are they problems whereas I need to do something? That is the question, if we have a outlook/exchange configuration issue then I want to address.
Outlook-02.jpg
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by:JasperIAM
ID: 22896339
Do you have a data phone or similar device that outlook syncs with?

Usually don't have that many going there.  I have 9 going back 4 years.  (never looked before)

Are these emails showing up in your inbox as well?
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by:REIHELPDESK
ID: 22896365
We do.  We are using Blackberry devices with a BES server.
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by:JasperIAM
ID: 22896418
That is what is causing the issue.  As long as they are showing up in your inbox, its really not a big deal.  The best way to fix it is to have them hit that little plus sign next to the "Sync Issues" folder, then they won't be able to see it....HA....Its been working for me anyway.
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by:REIHELPDESK
ID: 22896560
How can I get more information on why they show up in these folders? And maybe what caused them to get flagged.
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JasperIAM earned 500 total points
ID: 22896607
What I've seen with conflicts, I usualy get an email in my inbox, and it has a header that says there is a conflict.  It will give you details and ask which one you want to keep.  Just a matter of mobile device and Exchange being out of sync.

I've never messed with BB before.  You might try adding this to the BB group here or posting a pointer question there to this question.  
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