How can I uninstall/ reinstall the Telephony service and Remote Access Connection Manager service

I am having troubles getting a client connected to our F5 Firepass SSL VPN.
They recommend reinstalling the following two windows services:

Remote Access Connection Manager

How can I uninstall and reinstall these in windows XP
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> They recommend reinstalling the following two windows services

Who is ''they'' ?

I think you would be better off running SFC /SCANNOW from Start, Run, and have your XP CD handy.

If that doesn't help, try %windir%\network diagnostic\xpnetdiag.exe

If neither of those fix it, install the XP Support Tools ( and run
netdiag /fix /debug /l
(/l writes the results to netdiag.log in the same folder)
Do download and install the updated support tools (link in the KB article) after installing them from the XP CD.

If you want to install the support tools first, you could start off with
rasdiag -r [remote IP address] -t

and when it tells you it's ready, then start trying to connect to the VPN... after you've tried a couple times go back to the command prompt and press the spacebar to stop the monitor. When the folder opens with the RDG file in it, just double-click it there and it will extract to a capture file (readable with ethereal) and a text file. Attach the text file here if nothing jumps out at you and you'd rather figure out exactly what's wrong before you start 'fixing' things. ;-)

Some services can be uninstalled and reinstalled without much problem. I don't think Telephony and RAS are among those, though... fix the problem in situ if possible, in my opinion.

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FLVS_407Author Commented:
Thanks for your help. We were able to find another way to solve the issue. However your info could come in handy in the future. Thank you.
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