Spam is not being sent to users junk folder

Posted on 2008-11-06
Last Modified: 2008-12-13
I have a user, running Outlook 2003 under Exchange, who is not getting any spam emails in her junk folder, they all come in to her inbox. We user GFI Mail Essentials as a spam filter, which is set to move all spam to the users junk folder. All the other users on the system are getting spam in their junk folder, so the problem is isolated to this 1 user.

The users junk folder is enabled in Outlook Web Access as GFI requires, but it doesn't seem to work properly. So far I've tried upgrading outlook (she was running 2002 originally), recreating her profile, setting rules in OWA, nothing works. Please help! Thanks!

Question by:teknite
    LVL 4

    Expert Comment

    In GFI MailEssentials, is the user in the whitelist option?  i.e. is MailEssentials checking mail sent to her address?
    LVL 4

    Expert Comment

    Also,  GFI adds spam ratings to e-mail headers.  Can you open up the headers and see if there is any mention of mailessentials doing "anything"

    Author Comment

    Thanks for the resonses! The user isn't in the whitelist. I got her to forward me one of the emails, and checked the header, posted here:

    Microsoft Mail Internet Headers Version 2.0
    Received: from jigsolsvr.JIGSOLBS.LOCAL ([]) by teksbs.teknite.local with Microsoft SMTPSVC(6.0.3790.1830);
           Wed, 5 Nov 2008 11:39:51 +0000
    Received: from ([]) by jigsolsvr.JIGSOLBS.LOCAL with Microsoft SMTPSVC(6.0.3790.3959);
           Wed, 5 Nov 2008 11:39:45 +0000
    Received: from ([]
          by with esmtpa (Exim 4.51 (FreeBSD))
          id 1KxgfE-00084N-TA; Wed, 05 Nov 2008 11:35:09 +0000
    Content-class: urn:content-classes:message
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    X-MimeOLE: Produced By Microsoft Exchange V6.5
    Subject: ****SPAM**** FW: Linda and Alexandra xxxxx xxxx in the kitchen
    Date: Wed, 5 Nov 2008 11:39:44 -0000
    Message-ID: <63352387C70938478C80C7D4BB21907CA69D5E@sbs03svr.EPC.local>
    Thread-Topic: Linda and Alexandra xxxxx xxxx in the kitchen
    thread-index: Ack/MHtKG7FMUoVFRbGguKuIj54BwAAAAfdwAAKp8PA=
    From: "Claire Butler" <>
    To: "Sam Minchin" <>
    Cc: <>
    X-OriginalArrivalTime: 05 Nov 2008 11:39:46.0085 (UTC) FILETIME=[33C3A550:01C93F3B]
    X-NAI-Spam-Flag: YES
    X-NAI-Spam-Level: +++++
    X-NAI-Spam-Score: 5.2
    X-NAI-Spam-Threshold: 5
    X-NAI-Spam-Checker-Version: NAI SpamAssassin 1.2 (2.70 20081104 3140)
    X-NAI-Spam-Route: User-Junk-Folder

    Content-Type: text/plain;
    Content-Transfer-Encoding: quoted-printable

    Content-Type: text/html;
    Content-Transfer-Encoding: quoted-printable


    May be worth noting that this header is from a forwarded spam email, would it still contain the relevant info?


    Accepted Solution

    This was solved by reinstalling GFI, this was the problem.

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