Spam is not being sent to users junk folder

I have a user, running Outlook 2003 under Exchange, who is not getting any spam emails in her junk folder, they all come in to her inbox. We user GFI Mail Essentials as a spam filter, which is set to move all spam to the users junk folder. All the other users on the system are getting spam in their junk folder, so the problem is isolated to this 1 user.

The users junk folder is enabled in Outlook Web Access as GFI requires, but it doesn't seem to work properly. So far I've tried upgrading outlook (she was running 2002 originally), recreating her profile, setting rules in OWA, nothing works. Please help! Thanks!

Marc JacobsAsked:
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In GFI MailEssentials, is the user in the whitelist option?  i.e. is MailEssentials checking mail sent to her address?
Also,  GFI adds spam ratings to e-mail headers.  Can you open up the headers and see if there is any mention of mailessentials doing "anything"
Marc JacobsAuthor Commented:
Thanks for the resonses! The user isn't in the whitelist. I got her to forward me one of the emails, and checked the header, posted here:

Microsoft Mail Internet Headers Version 2.0
Received: from jigsolsvr.JIGSOLBS.LOCAL ([]) by teksbs.teknite.local with Microsoft SMTPSVC(6.0.3790.1830);
       Wed, 5 Nov 2008 11:39:51 +0000
Received: from ([]) by jigsolsvr.JIGSOLBS.LOCAL with Microsoft SMTPSVC(6.0.3790.3959);
       Wed, 5 Nov 2008 11:39:45 +0000
Received: from ([]
      by with esmtpa (Exim 4.51 (FreeBSD))
      id 1KxgfE-00084N-TA; Wed, 05 Nov 2008 11:35:09 +0000
Content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/alternative;
X-MimeOLE: Produced By Microsoft Exchange V6.5
Subject: ****SPAM**** FW: Linda and Alexandra xxxxx xxxx in the kitchen
Date: Wed, 5 Nov 2008 11:39:44 -0000
Message-ID: <63352387C70938478C80C7D4BB21907CA69D5E@sbs03svr.EPC.local>
Thread-Topic: Linda and Alexandra xxxxx xxxx in the kitchen
thread-index: Ack/MHtKG7FMUoVFRbGguKuIj54BwAAAAfdwAAKp8PA=
From: "Claire Butler" <>
To: "Sam Minchin" <>
Cc: <>
X-OriginalArrivalTime: 05 Nov 2008 11:39:46.0085 (UTC) FILETIME=[33C3A550:01C93F3B]
X-NAI-Spam-Flag: YES
X-NAI-Spam-Level: +++++
X-NAI-Spam-Score: 5.2
X-NAI-Spam-Threshold: 5
X-NAI-Spam-Checker-Version: NAI SpamAssassin 1.2 (2.70 20081104 3140)
X-NAI-Spam-Route: User-Junk-Folder

Content-Type: text/plain;
Content-Transfer-Encoding: quoted-printable

Content-Type: text/html;
Content-Transfer-Encoding: quoted-printable


May be worth noting that this header is from a forwarded spam email, would it still contain the relevant info?

Marc JacobsAuthor Commented:
This was solved by reinstalling GFI, this was the problem.

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