Spam is not being sent to users junk folder
Posted on 2008-11-06
I have a user, running Outlook 2003 under Exchange, who is not getting any spam emails in her junk folder, they all come in to her inbox. We user GFI Mail Essentials as a spam filter, which is set to move all spam to the users junk folder. All the other users on the system are getting spam in their junk folder, so the problem is isolated to this 1 user.
The users junk folder is enabled in Outlook Web Access as GFI requires, but it doesn't seem to work properly. So far I've tried upgrading outlook (she was running 2002 originally), recreating her profile, setting rules in OWA, nothing works. Please help! Thanks!