Unable to access shared directories over VPN

When we connect to the VPN, it connects to a Cisco 1751.  When coming in from the 1751 to the network, we are unable to access shares on anyone's pc's.  When directly connected to the network it's not a problem.

I just came to this company not too long ago, but the previous support team believe it's an Active Directory setting, but unsure of which one.

Any thoughts?  Thank you!
cas_threeAsked:
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JasperIAMCommented:
Try to ping the Server by name over VPN.  I'm guessing a DNS issue.

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cas_threeAuthor Commented:
If is a DNS issues, where would I start looking into it?
JasperIAMCommented:
Try to ping the server name over the VPN tunnel.
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cas_threeAuthor Commented:
I understand ping the servername, but if I am unable to ping the server name, then what?

I'm not at a location to do that at the moment.
JasperIAMCommented:
That will tell us if it is a DNS issue, then we can start to troubleshoot from there.  Do you have anyone else who can test for you?

Also, if they can't ping hostname, have them ping IP address.
cas_threeAuthor Commented:
Yes, can ping the hostname of the server without any problems.  Cannot access shares on hard drives of computers on the network.
Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
Are you not able to browse the network, or doesn't even \\ip-address\share work?
cas_threeAuthor Commented:
I can browse the network, but I'm not able to connect to any shares.

thank you
Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
You can't use shares if you use IP address instead of the server name?
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