I have a workstation running Windows XP SP3 attempting to add a network printer that is installed on a Windows 2003 Standard server. The printer is an HP LaserJet 8150dn. When I browse the network to the server and double click the printer, it starts copying the drivers and installing the printer but then halts with the error:
Spooler SubSystem App has encountered a problem and needs to close. We are sorry for the inconvenience.
I check the services, and sure enough the workstation's spooler has crashed. This happens on all workstations. The flip side is that everyone with the printer already installed is printing just fine. Another interesting point is that I have both PCL and PS drivers installed and both yield the same results.
I have used PrintMIG to back up the printers and their configurations from the server, and then tried updating the printer driver to the latest available from HP's website. I have also tried deleting the port and re-creating it. Thinking that was the only common link between those two printers on the server (Being that the PS and PCL versions are separate drivers.)
I am at a loss. I would rather not delete the PCL and PS printer from the server and re-create it because I have one user that is very particular about the output of his prints, and I will spend a month getting all of the settings just right for him. But, I will do what I have to do.