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How can I reinstall AOFO without having to uninstall/reinsall BackupExec from scratch or is there another fix for this problem?

Posted on 2008-11-06
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Last Modified: 2013-12-01
We have setup several backup jobs on a Windows Server 2003 R2 Standard x64 edition. All jobs are completing fine, apart from the job on the host server that runs BackupExec with the following error:

V-79-57344-34110 - AOFO: Initialization failure on: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Based on the Symantec KB I checked the advanced options of BackupExec and I am not able to setup AOFO as it states it is not correctly installed. From a second server within the network that runs BackupExec I know the way it should work.

I have followed a workaround from the Symantec KB to manually reinstall the AOFO driver(s), but to no avail. I really don't want to go down the route of having to reinstall BackupExec from scratch as I would have to setup all the backup jobs again.

Is there away to reinitialize AOFO or reinstall it? The 11d version in use now is an upgrade from v10.
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Question by:dndsm
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Assisted Solution

by:honmapog
honmapog earned 2000 total points
ID: 22898801
Try going into Tools and run something like "Installation and License Keys". When you get to the license keys, remove all AOFO license keys (make sure to have a copy so you can add them later). In the next screen, the AOFO component should have a red cross against it. Continue with the installation to remove AOFO.
Afterwards you can reinstall by adding the license keys again and running through the install again.

If you don't see an AOFO license key, that would explain why it says AOFO is not correctly installed.


BTW, I'm not convinced this problem is related to the AOFO component. The AOFO component installs VSP. You error message is related to VSS.
Check the event log for any VSS or Volsnap errors at the time of the failure. Post them if there are any.
If you've not already done so, you should also install the VSS hotfix rollup update package: http://support.microsoft.com/kb/940349
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Author Comment

by:dndsm
ID: 22928788
Thanks for your reply.

There are no AOFO licenses, so that would explain that part and you are right, the error relates to VSS. I have installed the rollup package via the MSKB link you kindly provided and the server was rebooted over the course of the week-end. I checked again today and still the following error:
_______

V-79-57344-34110 - AOFO: Initialization failure on: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Microsoft Volume Shadow Copy Services (VSS) snapshot provider returned the error: "Catastrophic failure". To make sure that the VSS is not disabled and can be started, click Control Panel, and then click Administrative Tools. Open the Services, and start Volume Shadow Copy. Check the Windows Event Viewer for details.
_______

I have checked the eventlog and there is nothing conclusive and the "Volume Shadow Copy" service is set to Automatic and was started. The MSKB articles refer only (obviously) to issues relating to their own NTbackup and the MSVSS. However, I had a look ad the vss providers on t he server in question and found this:
_______

Provider name: 'Symantec Software VSS Provider'
   Provider type: Software
   Provider Id: {262b716e-bb23-41b5-aaef-e2c15e767167}
   Version: 1.0

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7
_______

Although the error states MSVSS, it would seem that the Symantec VS service is not available or installed, but BackupExec could be looking for it. I have already tried a repair installation to no avail and haven't found anything in the Symantec KB that covers a manual reinstallation. Is there a way I can re-register or reinstall the Symantec VS serivce or make BE use the MS VSS?
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LVL 28

Assisted Solution

by:honmapog
honmapog earned 2000 total points
ID: 22933667
A catastrophic failure indeed points to the VSS providers.

Check the "Microsoft Software Shadow Copy Provider" service and make sure it is not disabled. Manual or Automatic are both OK.

There's documentation on re-registering the Symantec Software VSS Provider in http://seer.entsupport.symantec.com/docs/303668.htm. But check the other provider first, as I don't think the Symantec one is used here.

If all that doesn't help, check the output of vssadmin list providers.
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Author Comment

by:dndsm
ID: 22937977
Thanks for the reply.

 The "MS Software Shadow Copy Provider" was set to manual. I have now set it to automatic just in case. The output for the list providers command is as follows:

Provider name: 'Symantec Software VSS Provider'
   Provider type: Software
   Provider Id: {262b716e-bb23-41b5-aaef-e2c15e767167}
   Version: 1.0

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7

I will also have a look at the workaround. The other servers on the network do have a Symantec Software VSS Provider service, but the one with the problem does not. Not sure whether it was removed or whether it has never been there.
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LVL 28

Assisted Solution

by:honmapog
honmapog earned 2000 total points
ID: 22944010
If you don't have the "Symantec Software VSS Provider" service as on the other servers, but have the "'Symantec Software VSS Provider" then you may have to solve this - althoug the workaround in the article may not bring the service back. You may have to do a repair install on "Backup Exec System Recovery" instead.

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Accepted Solution

by:
dndsm earned 0 total points
ID: 22983175
Thank you for all the replies. The problem has now been resolved.

I had another look at all the services and in the end re-registered all the Microsoft Shadow Copy Provider related services, DLLs and following a reboot all the services were back where they should be. I had discovered during a further examination that the "Microsoft Shadow Copy Provider Service" was not showing in services.msc. It's now back and I think the error messages received from BackupExec were confusing at first.

The Symantec VSS provder also belongs to Backup Exec System Recover which we use additionally to the BE tape backup, so that was another part of the confusion.

The backup has now completed successfully again.
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