?
Solved

Autofill in outlook keeps resetting on a terminal services session

Posted on 2008-11-06
1
Medium Priority
?
492 Views
Last Modified: 2012-05-05
We have a user logging in using a thin client to a terminal server.  She has notified us that the addresses she is entering in the 'to' box within outlook are not saving.  For example when she types 'a' all the addresses labelled a do not appear.  Outlook does save the information but it seems to get erased when she starts a new session.  Is there anyway I can stop this from happening?
0
Comment
Question by:tlcsupport
1 Comment
 
LVL 97

Accepted Solution

by:
war1 earned 750 total points
ID: 22896837
Hello tlcsupport,

Reset the cache where the names are set. The names are kept in a NK2 file.  With Outlook close, search for *.NK2 and rename the file.  When Outlook opens, a new one should be created once a user types a name in the To field.

In Windows XP, .NK2 file is located in
C:\Documents and Settings\\Application Data\Microsoft\Outlook folder. It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Click OK.

In Windows Vista, file is located in C:\Users\\AppData\Roaming\Microsoft\Outlook

Hope this helps!
war1
0

Featured Post

Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Suggested Courses

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question