Autofill in outlook keeps resetting on a terminal services session

Posted on 2008-11-06
Last Modified: 2012-05-05
We have a user logging in using a thin client to a terminal server.  She has notified us that the addresses she is entering in the 'to' box within outlook are not saving.  For example when she types 'a' all the addresses labelled a do not appear.  Outlook does save the information but it seems to get erased when she starts a new session.  Is there anyway I can stop this from happening?
Question by:tlcsupport
    1 Comment
    LVL 97

    Accepted Solution

    Hello tlcsupport,

    Reset the cache where the names are set. The names are kept in a NK2 file.  With Outlook close, search for *.NK2 and rename the file.  When Outlook opens, a new one should be created once a user types a name in the To field.

    In Windows XP, .NK2 file is located in
    C:\Documents and Settings\\Application Data\Microsoft\Outlook folder. It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Click OK.

    In Windows Vista, file is located in C:\Users\\AppData\Roaming\Microsoft\Outlook

    Hope this helps!

    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Join & Write a Comment

    Use email signature images to promote corporate certifications and industry awards.
    Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    746 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    15 Experts available now in Live!

    Get 1:1 Help Now