Entourage not able to receive emails with .msg attachments

Hi all,

Does anyone know how or why Entourage is not receiving emails with .msg attachments on it, all other emails with various attachments seems fine.  Also we are running Exchange Server 2007.   Thanks in advance.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

I wish I had a better answer for you but Entourage is not compatible with the .msg format.  This link has a work around by renaming the file and opening it with word, which may work for a couple of emails.

But if you have more than that then you may be better off to install Thunderbird which should be able to view those files.

It is crazy that Outlook would send messages in a format that Entourage can't read.
PwitAuthor Commented:
Thanks for the quick response, but at the moment Entourage is not even able to receive any emails with a .msg attachment in it.  But I am able to see it in Outlook.  Is there a filter that is blocking these emails out?

Sorry for the delayed response, had a busy day.  I'll make two word docs one for each version.  I'll post them in the next two days.

Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.


Sorry I posted that to the wrong question.  But...  I've played with the version of Entourage that I have and can't get it to duplicate.  Try doing a reinstall of the application.
PwitAuthor Commented:
Thanks for all your help tenaj-207.
Sorry I wasn't more helpful... and responsive.
PwitAuthor Commented:
Couldn't seem to find a solution to this weird problem, even after upgrading to Office 2008.  Only solution we had was have the users run VMware Fusion and use Outlook to view those certain messages.  Thanks for all your time and help tenaj-207.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Protocols

From novice to tech pro — start learning today.