DCOMRPC service stuck in starting phase, server service failing

Hello,

I have a windows 2003 server whose primary purpose is a backup mail server (domino 6.5.4) and desktop authority. Recently, the server service has been failing almost daily and the server has to be rebooted in order for it to function properly again.

On some closer inspection, it appears that a service called DcomRpc is stuck in the starting phase (event viewer has an error event which says it hung on starting) .
-------------------
Event-
Source: Service Control Manager
Event ID: 7022
Desc: The DcomRpc process Launcher for Remote Procedure Call(RPC) service hung on starting.

Service Details -
Service Name: DcomRpc
Desc: Provides Service for DcomRpc process Launcher for Remote Procedure Call(RPC)
Path to exec: C:\WINDOWS\System32\svchost.exe -k networkssvc
Startup: Automatic
-----------------------

WMI might fail at some point later, and server service too. I have not yet determined if the server service fails after a set number of hours, but it only appears random at the moment.

First thing I need to determine is if there is some Malware or virus at work. Preliminary scans have come up clean so far.

Thanks in advance!
ashbrookcorpAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mohamed OsamaSenior IT ConsultantCommented:
- Which Scanners did you use ?
- Is your service up to date with regards to Patches & hot fixes ?
- Please post a hijack this log here .
0
ashbrookcorpAuthor Commented:
Apologies for the delayed response. The server had a rootkit which was causing the problems. Once the rk was discovered, it was cleaned and all malware/viruses removed.
0
ee_autoCommented:
Question PAQ'd, 500 points not refunded, and stored in the solution database.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.