Carol31
asked on
Cannot remove Additional Outlook 2003 Mailbox's added to primary account
I cannot remove additional mailboxes-MS Outlook 2003. As the IT support staff, I added two additional users mailboxes to my outlook for troubleshooting. Mailboxes were added thru the tools menu/ email accounts/add additional mailboxes. (Normal routine) I then went back in thru Tools menu/ email accounts/change existing email accounts/select accounts and remove. They are still showing in my "All Mail Folders" I re-added these two mailboxes and ended up with duplicates or two mailboxes for each users vs one. Which Outlook did let me go back in an remove, however I still left with the two users mailboxes showing. I right click to remove the mailboxes and there is a redX showing and the message comes guiding me to remove it thru the tools menu. I Cannot because the Mailboxes are not showing under Advanced Tab - Open these additional mailboxes. (it is empty)
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Try going to the Mail icon in Control Panel and seeing if there are unwanted profiles to be removed first.
... T
... T
start>run
"c:\program files\microsoft office...\outlook.exe" /cleanprofile