[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Delegate Issues

Posted on 2008-11-06
5
Medium Priority
?
838 Views
Last Modified: 2012-05-05
We have an assistant that manages two VPs. The user is delegated to view and manage both VPs calendars. The assistant has no issues creating and viewing and modifying one of the VPs calendars but the other one produces an error when trying to open any item.

Cannot open this item. Cannot open free/busy information. You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator.

The assistant can see the items it just when they try and open them for this one VP. Also she cant create any meetings within the calendar.
I have tested this by creating another new user and added them as a delegate to the VP and it works fine I can see the calendar items and modify them. I can also add the assistant as a delegate to the test user and they can see the test users calendar without issue.

The VP did have this issue before http://support.microsoft.com/kb/950794 but it has since been fixed and the assistant has been removed and added back with no luck. I have also checked the VPs and the assistants mailbox and AD permissions and cant find anything that stands out.

I am thinking the issue is with the assistants mailbox or account since I can add other users to the VPs account and it works without issue. Also the test account was copied from the assistants account to make sure group membership was the same.
0
Comment
Question by:JoeZ7
  • 3
  • 2
5 Comments
 

Author Comment

by:JoeZ7
ID: 22898565
Just an update this issue only happens with Outlook 2007!
0
 
LVL 14

Expert Comment

by:ashwynr
ID: 22909391
Hallo Joe!

This seems to be an issue with the delegates Outlook 2007 Mailbox Profile on the machine from where he tries to access both the calendars.
Have you tried recreating the delegate's Outlook profile in Outlook 2007 after when the issue with your VP was fixed? If not then you should do that but before that try to launch your delegate's Outlook using the following command line switch:

Outlook /cleanprofile
Outlook /cleanfreebusy

Refer the below link for more details:
http://www.outlook-tips.net/howto/commandlines.htm

Also, if the above does not work then re-create the delegates Outlook profile. Perform the steps mentioned in the following link to do so:
http://www.howto-outlook.com/faq/newprofile.htm

Once when the profile is recreated, the delegate will simply need to add the calendars again and then try to modify her VPs calendars.

Let us know is this doesn't work.

#wyn
0
 

Author Comment

by:JoeZ7
ID: 22924230
Hello Ashwynr,

Thanks for the information on my issue but I have used a new computer and created a profile for each user and the same issue appears.

I also created a new "test user" and delegated out the test users calender and it works fine to the assistant and it works. I have also added the test user as a delegate to the VP and that works. The issue seems to be with the VP and assistant and only on Outlook 2007 since it works fine on Outlook 2003.
0
 
LVL 14

Expert Comment

by:ashwynr
ID: 22990067
Okay,

Could you try to grant the delegate access to the VP's mailbox from the Active Directory. Grant him Read & Full mailbox rights.
Also, grant him Send As rights in the Security tab of the AD account of VP.

In case if this delegate already has got permissions the you could remove those permissions and apply the changes made & then grant the permissions back.
Is that VP accessing his Outlook in 'Cached' mode?
This could also be an issue with the delegates AD account SID conflict with the one of the VP.

Hope this helps.

#wyn
0
 

Accepted Solution

by:
JoeZ7 earned 0 total points
ID: 23045840
Just to let everyone know this issue was fixed by recreating the users mailbox. Looks like there was an issue with the mailbox itself.

Thanks for the help.
0

Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As much as Microsoft wants to kill off PST file support, just as they tried to do with public folders, there are still times when it is useful or downright necessary to export Exchange mailboxes to PST files. Thankfully, it is still possible to e…
Mailbox Corruption is a nightmare every Exchange DBA wishes he never has. Recovering from it can be super-hectic if not entirely futile. And though techniques like the New-MailboxRepairRequest cmdlet have been designed to help with fixing minor corr…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses
Course of the Month18 days, 18 hours left to enroll

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question