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Grayscale screen instead of color

Posted on 2008-11-06
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Hello. A client of mine is having issues with his Dell XPS 210 system with Windows Vista as the OS. After moving the computer, the screen automatically became Grayscale. I am an Computer and Information Technology student from Purdue, so I have an understanding of standard troubleshooting techniques.  I have searched for a new driver for the Video Card. I have changed the DVI cable with one from my office. I have tried to navigate my way through Vista's menus, and have change all settings I see to be for "color.

When I use the monitor panel, I have chosen the brightest setting possible, then went tried to make the monitor bright violet. The screen took on a violet hue, but was still pretty much Grayscaled. Can someone advise me on the next steps to take?
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Question by:pfbh101
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arrkerr1024 earned 1000 total points
ID: 22899234
Try going in to the device manager and deleting the video card, and rebooting and let it re-detect the card.

Do you have another card you can try, preferably a different brand?  Is the one in the XPS an ATI?

Also try going in to the personalization and change the color scheme.  Something is clearly just confused, and might need to be jarred loose, so try changing things like the color scheme even if it doesn't make sense and see if it'll jump back to color.

Very seriously crazy.

I assume the resolution is still fine, it isn't in 640x480 or anything?
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by:pfbh101
ID: 22899593
The resolution is perfect, exactly as it was. I am looking at the screen, and I have to keep checking to make sure that the drivers are loaded. I am about to pop out the video card and pop it back in to ensure someting didn't get jarred.

I am going delete the video card now and try it.
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by:pfbh101
ID: 22899654
I just uninstalled the driver, and I have the color back. Now I have to find the driver again.

Thanks for the help!
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