Word & Excel Viewer, thru Citrix, having issues

We have a Citrix Presentation Server 4.5 environment.  We use Word & Excel Viewers for the users that don't have Office 2007.  Each time they go to open a word or excel document it trys to install a program.  I have done the right click / choose program / always use thei program to open this kind of file.  This doesn't stick and keeps trying to install every time.  I have made sure that they are a member of that published application and have permission to that folder. It does finally open after a few seconds. Any help would be appreciated.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

It sounds like the Viewers didn't complete their install... does the eventvwr say anything when this happens.

You may want to re-download the installers for the viewers locally and reinstall.

1. Uninstall via Add/Remove Programs
2. Reboot if prompted
3. Put server in install mode (change user /install)
4. Install viewers locally.
5. Reboot if prompted or change to execute mode (change user /execute).
bauerbuiltAuthor Commented:
I reinstalled all the viewers and will see if they work tomorrow after the reboot tonight. Thanks.
bauerbuiltAuthor Commented:
They still do that Installing software each time you open something up.  Any other ideas?
Are there any eventvwr messages in regards to the Viewer install?  Does it happen when you RDP to the server and lauch the application?  What happens past the screenshot you posted?  What if you log onto the console of the server (mstsc /v:servername /console)?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
bauerbuiltAuthor Commented:
I am going to have to pass this onto our Network consultant.  Thank you for your input.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.