Public / Group Calendar not showing up on one clients outlook.

Posted on 2008-11-06
Last Modified: 2009-01-24
I need help with Outlook / Exchange 2003.  

I have on user in my clients office who can not connect to the attorneys public / group calendars.  I am not sure which calendar type they even are, but I think they are public.  

When I setup a user on a machine for the first time, and get outlook setup, the calendars automatically load.  In this case, this client gets only two of them, and they don't look the same.  I have uninstalled and reinstalled outlook.  Since I am somewhat ignorant when it comes to Exchange I need help with this one.  I don't even know how to troubleshoot it on the server????  

On the clients that to work, it says "Public" in front of the name of the attorneys calendar that it displays.  On the client that DOES NOT work, it only shows two of the attorneys calendars and public is not in front of those names.  

Question by:bmiller79
    LVL 1

    Accepted Solution

    Try these command line switches on the user's machine from the run box (note: you might want to check first if they have any rules set up and write down what they are in case you need to recreate them. The first two purge rules):

    outlook.exe /cleanrules
    outlook.exe /cleanserverrules
    outlook.exe /cleanprofile
    outlook.exe /cleanviews

    A full switch reference can be found at:
    LVL 13

    Assisted Solution


    * When you say that the user cannot connect to the calendar, does it mean that he can view those calendars in the Outlooks calendar but when he highlights/selects it, cannot see what's in it?
    * In Outlook & Exchange environments, other calendars could also be accessed by going to File>Open>Other Users Folder>Type the name of the calendar or browse and select the desired one and select the 'Type' as 'Calendar'

    You could try this option to add the calendar to the clients Outlook.

    * You could also search for the calendar in Active Directory, just launch active directory on one of your domains Member Server and then search for that specific which you cannot view on this users Outlook, if you are able to view that mailbox object which will have the display name as you mentioned i.e. with the prefix 'Public', then you could go to its properties and then go to Exchange Advanced tab and grant this user necessary rights in order to access it.

    * In case if it is a calendar in the Public Folders then you could launch Outlook client>At the left bottom you would see a tiny 'Folder' icon named as "Folder list", by clicking upon that you'll see all the folders accessible from this mailbox (unless the user does not have rights upon either of them)
    By expanding Public Folders, you'll be able to view all the folders set at Exchange Server level for everyone to access it and this folder may also have the calendar which you are looking for.

    Let us know if this does not help.

    Good Luck


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