XP machine shuts down randomly, often when printing

Posted on 2008-11-06
Last Modified: 2011-10-19
we have a XP machine that is only being used for the Inneractive Aura Video station.
I have used this program on many machines, this is the only one that shuts down - often but not always while printing.
I have performed checkdsk, sfc scannow, replaced all drivers but it still occurs.
I found a minidmp  (attached with .txt extension, can't read it) and two error codes:

First error:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date:  10/31/2008
Time:  3:51:03 PM
User:  N/A
Computer: HP
The Application Management service terminated with the following error:
The specified module could not be found.

2nd error:
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date:  10/31/2008
Time:  5:18:51 PM
User:  N/A
Computer: HP
Error code 1000000a, parameter1 00000038, parameter2 00000002, parameter3 00000001, parameter4 80546ab8.

0000: 53 79 73 74 65 6d 20 45   System E
0008: 72 72 6f 72 20 20 45 72   rror  Er
0010: 72 6f 72 20 63 6f 64 65   ror code
0018: 20 31 30 30 30 30 30 30    1000000
0020: 61 20 20 50 61 72 61 6d   a  Param
0028: 65 74 65 72 73 20 30 30   eters 00
0030: 30 30 30 30 33 38 2c 20   000038,
0038: 30 30 30 30 30 30 30 32   00000002
0040: 2c 20 30 30 30 30 30 30   , 000000
0048: 30 31 2c 20 38 30 35 34   01, 8054
0050: 36 61 62 38               6ab8    

No idea what it means...


Question by:Sumukha
    LVL 87

    Accepted Solution

    The minidump complains about this driver:


    I don't know what that driver belongs to, but it isn't something which belongs to the standard XP. It could be part of the printer driver. I suggest checking all drivers for the PC and updating or reinstalling them.

    Also, often one minidump alone isn't enough to find a problem, it is usually better to examine 3 or 5 to be sure the fault is consistent. Next time just zip your *.dmp files, then upload them using the Link below:

    Author Comment

    It actually belongs to the Keyspan USB Serial Port that I had to use/install since my machine did not have a serial port.
    I'll see if I can change that file to a newer version, will probably also switch to a serial pci card.

    How did you read the dmp file?
    LVL 87

    Expert Comment

    You need m$'s debugger and then setup the correct symbols path:

    Author Comment

    Haven't forgotten you- couldn't get a better driver from keyspan, so I'll install a PCI serial card, hope that will resolve.

    Author Closing Comment



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