Phantom Mailbox in HTC Touch Diamond Windows Mobile 6.1 Touchflo - How to remove?

Posted on 2008-11-06
Medium Priority
Last Modified: 2013-12-27
Hi there,
using a touch Diamond and some time ago went through a ROM upgrade and used Sprite Backup.

On the messagign screen I now have some phantom mail boxes on the right hand side. If you click on the envelope it will come up saying "no Messages". If you then click on inbox it will take you to the Select an Account screen (as the selected account doesn't actually exist)

If you go through to the Windows Mobile interface you can only see the current mailboxes which are configured.

I have looked into the option of creating a new backup and hard reset and restore without the mail and configure all over again but would like to avoid this as I have found in the past this leaves me with duplicate records (due to sycing with multiple machines).

I am looking to find where I need to go to remove the phantom mailboxes. Looking around I am assuming there must be some configuration files or registry elements for TouchFlo which tells it to display the folders.

Does anyone know where this information is to edit or delete? All ideas are welcome and encouraged.

Thanks in advance
Question by:ideasman22
  • 2

Expert Comment

ID: 22902257
Can you purge the mailboxes in messaging?  In menu, under sort?

Author Comment

ID: 22902368
I can not find any corresponding option for that.

Accepted Solution

ideasman22 earned 0 total points
ID: 22968696
ok I have managed to find a solution.  There is a tool available. http://www.freewarepocketpc.net/ppc-download-mail-account-repair.html

using this allowed me to see the old mailboxes which were restored as empty through sprite backup.  From here I could either delete the account directly or alternatively restore it fully and then delete through the WM interface.


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