?
Solved

How to fix DirectPlay Helper DEP Problem

Posted on 2008-11-06
4
Medium Priority
?
2,834 Views
Last Modified: 2012-05-05
When trying to log onto a computer with Windows XP Pro SP2 (either onto the domain or in Safe Mode), get a  DEP (Data Exception Protection window indicating that it has closed Microsoft DirectPlay Helper.  If I close the error, it keeps coming back and never displays the desktop.  It appears it does this when trying to start Explorer to show the desktop.

I can do CTRL+ALT+ESC and bring up the Task Manager.  I can also start in Safe Mode, Command Prompt.  I've tried doing this and trying to run  sfc /scannow but it can't find sfc.  I've also tried starting from a Windows CD and going into Repair and running sfc but again, it says it can't find it.

Can anyone tell me how to fix this without reinstalling Windows? Thanks!
0
Comment
Question by:sfsdtc
  • 2
4 Comments
 
LVL 22

Expert Comment

by:orangutang
ID: 22901670
0
 

Author Comment

by:sfsdtc
ID: 22903875
Thanks!  I found an item on the web that has commands that can be entered in the Run box.  I'm going to try using Task Manager to open a new task and try running the SFC /scannow.  If that doesn't work, I'll try to run hijackthis and upload the results.  I hope to be able to do this later today.
0
 

Accepted Solution

by:
trapine earned 1000 total points
ID: 22907102
My Boss's computer had this happen.

From the task manager, start a new task.

Type "sysdm.cpl"  this will get you the control panel applet "system"  go to "advanced tab" and then the Data protection tab.

Turn on DEP for all programs except .... I had DirectPLay Helper listed already.

restarting got me back to a normal desktop


good luck
0
 

Author Comment

by:sfsdtc
ID: 22907496
That worked great - thanks!  I knew it was a DEP issue but I couldn't figure out what command to enter to get me to system properties.

Thanks again!
0

Featured Post

[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are 2 things you must have in order to connect to the internet behind a router, The "Gateway IP" of the router, which is usually something like 192.168.xxx.1, I've seen routers with default values of: 192.168.0.1, 192.168.1.1, 192.168.11.1, …
If your system is showing symptoms of browser hijacks or 'google search redirects' check out my other article (http://rdsrc.us/u3GP7A) first and run the tool TDSSKiller (http://rdsrc.us/GDBBs4) to get rid of the infection. Once done, and if the …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Loops Section Overview
Suggested Courses

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question