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How to fix DirectPlay Helper DEP Problem
When trying to log onto a computer with Windows XP Pro SP2 (either onto the domain or in Safe Mode), get a DEP (Data Exception Protection window indicating that it has closed Microsoft DirectPlay Helper. If I close the error, it keeps coming back and never displays the desktop. It appears it does this when trying to start Explorer to show the desktop.
I can do CTRL+ALT+ESC and bring up the Task Manager. I can also start in Safe Mode, Command Prompt. I've tried doing this and trying to run sfc /scannow but it can't find sfc. I've also tried starting from a Windows CD and going into Repair and running sfc but again, it says it can't find it.
Can anyone tell me how to fix this without reinstalling Windows? Thanks!
I can do CTRL+ALT+ESC and bring up the Task Manager. I can also start in Safe Mode, Command Prompt. I've tried doing this and trying to run sfc /scannow but it can't find sfc. I've also tried starting from a Windows CD and going into Repair and running sfc but again, it says it can't find it.
Can anyone tell me how to fix this without reinstalling Windows? Thanks!
Maybe send us your HijackThis (http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php) log.
ASKER
Thanks! I found an item on the web that has commands that can be entered in the Run box. I'm going to try using Task Manager to open a new task and try running the SFC /scannow. If that doesn't work, I'll try to run hijackthis and upload the results. I hope to be able to do this later today.
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ASKER
That worked great - thanks! I knew it was a DEP issue but I couldn't figure out what command to enter to get me to system properties.
Thanks again!
Thanks again!