How to fix DirectPlay Helper DEP Problem

Posted on 2008-11-06
Medium Priority
Last Modified: 2012-05-05
When trying to log onto a computer with Windows XP Pro SP2 (either onto the domain or in Safe Mode), get a  DEP (Data Exception Protection window indicating that it has closed Microsoft DirectPlay Helper.  If I close the error, it keeps coming back and never displays the desktop.  It appears it does this when trying to start Explorer to show the desktop.

I can do CTRL+ALT+ESC and bring up the Task Manager.  I can also start in Safe Mode, Command Prompt.  I've tried doing this and trying to run  sfc /scannow but it can't find sfc.  I've also tried starting from a Windows CD and going into Repair and running sfc but again, it says it can't find it.

Can anyone tell me how to fix this without reinstalling Windows? Thanks!
Question by:sfsdtc
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Expert Comment

ID: 22901670

Author Comment

ID: 22903875
Thanks!  I found an item on the web that has commands that can be entered in the Run box.  I'm going to try using Task Manager to open a new task and try running the SFC /scannow.  If that doesn't work, I'll try to run hijackthis and upload the results.  I hope to be able to do this later today.

Accepted Solution

trapine earned 1000 total points
ID: 22907102
My Boss's computer had this happen.

From the task manager, start a new task.

Type "sysdm.cpl"  this will get you the control panel applet "system"  go to "advanced tab" and then the Data protection tab.

Turn on DEP for all programs except .... I had DirectPLay Helper listed already.

restarting got me back to a normal desktop

good luck

Author Comment

ID: 22907496
That worked great - thanks!  I knew it was a DEP issue but I couldn't figure out what command to enter to get me to system properties.

Thanks again!

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