How to fix DirectPlay Helper DEP Problem

When trying to log onto a computer with Windows XP Pro SP2 (either onto the domain or in Safe Mode), get a  DEP (Data Exception Protection window indicating that it has closed Microsoft DirectPlay Helper.  If I close the error, it keeps coming back and never displays the desktop.  It appears it does this when trying to start Explorer to show the desktop.

I can do CTRL+ALT+ESC and bring up the Task Manager.  I can also start in Safe Mode, Command Prompt.  I've tried doing this and trying to run  sfc /scannow but it can't find sfc.  I've also tried starting from a Windows CD and going into Repair and running sfc but again, it says it can't find it.

Can anyone tell me how to fix this without reinstalling Windows? Thanks!
sfsdtcAsked:
Who is Participating?
 
trapineConnect With a Mentor Commented:
My Boss's computer had this happen.

From the task manager, start a new task.

Type "sysdm.cpl"  this will get you the control panel applet "system"  go to "advanced tab" and then the Data protection tab.

Turn on DEP for all programs except .... I had DirectPLay Helper listed already.

restarting got me back to a normal desktop


good luck
0
 
orangutangCommented:
0
 
sfsdtcAuthor Commented:
Thanks!  I found an item on the web that has commands that can be entered in the Run box.  I'm going to try using Task Manager to open a new task and try running the SFC /scannow.  If that doesn't work, I'll try to run hijackthis and upload the results.  I hope to be able to do this later today.
0
 
sfsdtcAuthor Commented:
That worked great - thanks!  I knew it was a DEP issue but I couldn't figure out what command to enter to get me to system properties.

Thanks again!
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.