DC won't install KB923810, complains dll is missing, but it's there

A DC client is approved for a critical update but when it tries, to install it fails. Here's the log:


1.953: 2008/11/07 07:36:53.159 (local)
1.953: d:\24d316979ffe96e7a2f892022c\update\update.exe (version 6.3.4.1)
1.953: Hotfix started with following command line:
1.953: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
1.984:  C:\WINNT\system32\oieng400.dll is Not Present
1.984: Condition Check for Line 1 of PreRequisite returned FALSE
1.984: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
1.984: KB923810 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB923810 failed. For More details check the Log File c:\winnt\KB923810.log
2.172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
2.172: Setup cannot continue because one or more prerequisites required to install KB923810 failed. For More details check the Log File c:\winnt\KB923810.log

I tried this fix from MS:
http://support.microsoft.com/kb/923810/en-us

Still won't install.

thanks for the help
saxguyAsked:
Who is Participating?
 
saxguyAuthor Commented:
Since the regsrv32 didn't work I just re-named the dll and now the critical patch is not required.

I will request deletion of question
0
 
ChiefITCommented:
You may need to register that DLL.
At the command prompt:
REGSRV32 xxx.dll
0
 
saxguyAuthor Commented:
I will try this during our Thursday maintainence window and advise success or failure
0
 
saxguyAuthor Commented:
So I tried it and the regsvr32 command failed Cannot register the dll.

Tried to run the patch as a separate install and see this in the log:

[KB923810.log]
1.656: ================================================================================
1.656: 2008/11/14 06:25:44.739 (local)
1.656: d:\f8061492aa2bf03ef5\update\update.exe (version 6.3.4.1)
1.672: Hotfix started with following command line:
1.672: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
1.687:  C:\WINNT\system32\oieng400.dll is Present
1.687: FileVersion of C:\WINNT\system32\oieng400.dll is Greater Than 5.0.0.0
1.687: FileVersion of C:\WINNT\system32\oieng400.dll is Greater Than 5.0.2195.7144
1.687: Second Condition in Kodakdlls.AndOp.Section Failed
1.687: Condition Check for Line 1 of PreRequisite returned FALSE
1.687: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
1.687: KB923810 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB923810 failed. For More details check the Log File c:\winnt\KB923810.log
1.703: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
1.703: Setup cannot continue because one or more prerequisites required to install KB923810 failed. For More details check the Log File c:\winnt\KB923810.log
5.531: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB923810 failed. For More details check the Log File c:\winnt\KB923810.log
5.531: User Input: OK
5.531: Update.exe extended error code = 0xf0f4
5.531: Update.exe return code was masked to 0x643 for MSI custom action compliance.
~~~~~~~~~~~~~~~~~

See anything helpful?
0
 
ChiefITCommented:
Thanks for the update on your status:

0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.