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Keyboard and mouse does not work

Hi experts,
I have a problem. Every once in awhile, when I start Windows, the task bar icons fails to load. That interestingly causes my keyboard and mouse not to work. For the mouse, clicking does not work. But I can move the cursor.

Any ideas why this is happening? Is it because of a virus or trojan or stuff like that? Or is XP just corrupted? I actually hoped the problem would be solved by updating windows from SP2 to SP3. Does not help. Oh yeah, they work in safe mode though. Could a process like Norton AV be causing the problem in normal mode? This is a recent problem.

Thanks

tinus67

I'm not sure what could be causing this, might be a trojan or virus in a file that is not loaded in safe mode.

you could try running Malewarebytes in safe mode to see if there are any trojans or maleware messing with your system.
you can download malewarebytes here:
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button

Good luck

Houssam Ballout

Download and run spybot

www.spybot.com/en/download/

blurSoul

ASKER

Alright, I will give it a try and get back here.

ASKER CERTIFIED SOLUTION

kadadi_v

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blurSoul

ASKER

Hi all, Ive uninstalled Norton and replaced it with AVG. It has appeared to solve the problem

Thanks for everyone's input.