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Outlook 2007 Sorting Issue

A customers Outlook 2007 sorting view keeps changing from "Recieved" in a decending fashion too,  modified in a decending fashion without actually changing any options. Does anyone have any ideas on the matter?
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AutomatedIT
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AutomatedIT
1 Solution
 
war1Commented:
Hello AutomatedIT,

I am not sure of your question.  Here is how to sort received emails in decending order
https://www.uwec.edu/help/Outlook07/MAIL-sorting.htm

If the question is that the setting is not holding, and that user has to do it every time, run this Outlook 2007 diagnostics
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook. Do the same for outlprnt file.

In Windows XP Outcmd.dat is located in C:\Documents and Settings\\Application Data\Microsoft\Outlook folder. In Windows Vista, file is located in C:\\AppData\Roaming\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook files. If using Windows XP, go to Start > Run and type regsvr32 OLE32.DLL and hit OK.

If using Vista and you get an error, run regsvr32.exe from an elevated command prompt. To get an elevated command prompt, right-click on the "Command Prompt" shortcut and select "Run as Administrator".

3. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins disable the addins.

If Outlook does not open, go to Start > Run - and type outlook /safe

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. On the Help menu, click Office Diagnostics. > Continue > Start Diagnostics

6. Create a new Outlook profile.
http://support.microsoft.com/kb/829918

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
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